At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life, Nature's Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

Position Summary

Assist site IT staff in all respective tasks as it applies to computer technology support in an office and factory setting. Ensure hardware, software, and data are safeguarded and comply with established Nestle and FDA standards, policies, and procedures.

Primary Responsibilities

IT systems below refers to all computer systems and related peripheral equipment located in Eau Claire factility including factory floor process control machines under the direction of the local IT department.

• Assist in the building and maintenance of IT systems.
  • Build and install PCs and iPads/Android devices in an office and factory floor environment.
  • Upgrade and swap users’ PCs with new units.
  • Maintain accurate inventory of assets.
  • Thin Client refresh processes.
  • Install printers and other peripheral equipment, including IoT devices.
  • Package and ship equipment.
  • Install and upgrade software packages.
  • Conduct New Hire Orientation IT session.
• Troubleshoot and repair, by vendor or otherwise, all problems that are beyond the scope of user responsibilities.
  • Communicate effectively with the users to understand issues and resolve problems.
  • Determine why a PC or piece of equipment has failed and works with vendors and other ITCs and Engineers to resolve the problem.
  • Explain changes to the user making sure that they can continue to do their job when you leave.
  • Work with local and Corporate IT ticket systems to assure proper documentation and timely resolution of problems.
• Understand and support IT policies and procedures necessary to ensure the proper use and control of IT Systems.
  • Create and update installation documentation for hardware and software according to established guidelines.
  • Inventory IT and PC equipment, the software they use, and enter it in on a database system.
  • Order and receive in IT equipment.
• Performs other duties as assigned.

Requirements

• Actively pursuing a degree in Information Systems/Technology, Computer Networking, or related field.
• Experience with personal computer hardware and software through employment or coursework.
• Working knowledge of personal computers, internet, and software such as Microsoft Office, Windows, computer and switch hardware.
• Strong communication skills- both written and verbal.
• Self-motivation and drive to accomplish tasks and projects.
• Ability to work with people and create a positive experience for users encountering computer-related problems.

It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.