Front desk agent Jobs in Linkenheim-Hochstetten

EIFER seeks an IT Service Desk Employee (m / f / d) 1st Level Support.

The position is based in Karlsruhe with a duration of initially 2 years starting as soon as possible.

Founded by EDF and KIT in 2002 EIFER bridges science and industry providing innovative energysolutions for a sustainable future.

• OnSite Support : Direct assistance to employees onsite with IT issues related to computers peripherals and software.
• 1st Level Support : Initial receipt and handling of inquiries via phone email or ticketing system.
• Troubleshooting : Resolving basic technical issues in Microsoft environments particularly Windows operating systems and Microsoft 365 (e.g. Teams Outlook OneDrive).
• Ticket Management : Documenting and tracking inquiries in the ticketing system and escalating more complex issues to 2nd Level Support.
• Modern Workplace : Supporting the use of modern workplace solutions includingMicrosoft 365 applications and cloud services.
• Completed IT education (e.g. IT specialist) or comparable practical experience.
• Initial professional experience in IT support ideally in 1st Level or onsite support.
• Good knowledge of Microsoft environments particularly Windows and Microsoft 365.
• Fluent German and solid English skills (at least B2 level).
• Serviceoriented and friendly demeanor with strong communication skills.
• Team player with the ability to work independently.

Heike Stockmann

For more information visit :

www.eifer

Required Experience :

Unclear Seniority

Key Skills

Cluster,IT,B2C,Key Account,AutoCAD Drafting

Employment Type : Full-Time

Experience : years

Vacancy : 1