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Guest service manager Jobs in Perl

Zuletzt aktualisiert: vor 2 Tagen
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Service Delivery Leader (m / f)

Service Delivery Leader (m / f)

Arendt & MedernachSarrburg, DE
Arendt & Medernach is the leading independent business law firm in Luxembourg with over 800 professionals.The firm’s international team of more than 450 legal experts represents Luxembourg and fore...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Corporate Receptionist LUX / GE / EN / FR (h / f / d)

Corporate Receptionist LUX / GE / EN / FR (h / f / d)

Global FacilitiesMettlach, DE
Global Facilities, a leading Luxembourg facilities management company, active since 2001, is looking for a : .Corporate Receptionist LUX / GE / EN / FR. Welcome, assist and direct clients, visitors appropri...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Valuation Manager

Valuation Manager

TMF Group LuxembourgSarrburg, DE
We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudule...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
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Portofolio Manager

Portofolio Manager

Le Grand & AssociatesSarrburg, DE
Our client offers a position as.Create and implement investment strategies aligned with client goals and market conditions. Monitor portfolio performance and conduct regular reviews to recommend adj...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Service Management Trainee (M / F)

IT Service Management Trainee (M / F)

Advanzia BankSarrburg, DE
Looking to kick-start your career in the world of IT? We’ve got the perfect opportunity for you!.Dive in and get hands-on experience in the world of payments and credit cards, working for an unconv...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Senior Service Delivery Manager

Senior Service Delivery Manager

Proximus LuxembourgMettlach, DE
Telindus Luxembourg – Share more than technologies!.Telindus is a brand of Proximus Luxembourg.Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation,...Mehr anzeigenZuletzt aktualisiert: vor 13 Tagen
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Hotel Manager ( m / w / d ) - Sofitel Luxembourg

Hotel Manager ( m / w / d ) - Sofitel Luxembourg

SOFITEL Luxembourg EuropeMettlach, DE
French luxury and local cuisine in the world's most exciting city.Drop down your bags and relax at Sofitel Luxembourg Le Grand Ducal. The hotel overlooks the centrally located Pétrusse Valley and th...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Office Manager

Office Manager

People Solutions by ArhisMettlach, DE
Arhis People Solutions is your trusted partner for all your human resources needs.With a tailor made approach and a commitment to integrity, we offer comprehensive services, from recruitment to tal...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Senior Manager Customer Service Excellence Center (m / w / d)

Senior Manager Customer Service Excellence Center (m / w / d)

Villeroy & BochMettlach
Vollzeit
Shape & Create - And make it happen!.Digitalisierung und KI im Global Customer Service führen und vorantreiben.Projektleitung in Zusammenarbeit mit der Digital Unit, CRM, IT.Identifikation der „Lüc...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Agent Customer Service / Agent Customer Service (m / f / d) - CDD

Agent Customer Service / Agent Customer Service (m / f / d) - CDD

LOSCH LuxembourgMettlach, DE
Team der Zentralen Terminierung .Agent Customer Service [m / w / d] - befristeter Vertrag.Du bist für die Terminvergabe und die Vorbereitung für unsere Losch Werkstätten, vorrangig per Telefon, E-Mail ...Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
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Project Manager

Project Manager

JAOSarrburg, DE
50,00 € stündlich
Our vision is to drive towards a fairer and stronger European electricity market.Located in Luxembourg, we are a service company that hosts Europe's single leading trading platform( e-CAT) for cros...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Service Technician or Engineer

Service Technician or Engineer

LUXSCAN TECHNOLOGIESMettlach, DE
We are currently expanding and seeking.Service Technicians or Engineers.Supervised by a Service Manager, you will be in charge of handling the installations of our machines at our customers’ factor...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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ADV / Customer service representative H / F

ADV / Customer service representative H / F

Hays LuxembourgSarrburg, DE
Our client, an international industrial company, is looking for an ADV / Customer service representative - permanent contract. Reporting to the Department Manager, you are in daily contact with the ot...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
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Manager / Senior Manager - Transfer Pricing (m / f)

Manager / Senior Manager - Transfer Pricing (m / f)

BDO LuxembourgSarrburg, DE
BDO in Luxembourg is looking for a.Tax Manager / Senior Manager – Transfer Pricing (m / f)!.BDO is present in over 166 countries, and we offer an extensive range of services in the areas of Audit, Tax,...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Technical Service Engineer

Technical Service Engineer

L.E.A.SE. S.A.Sarrburg, DE
The technical service engineer will be in charge of the technical support to customers.This involves a close relationship with customers and a customer-oriented mindset. The position’s scope is a mi...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Service Desk agent

IT Service Desk agent

lux-AirportMettlach, DE
Your next professional destination : lux-Airport - Findel - Luxembourg.Do you know the airport as a passenger?.The Société de l'Aéroport de Luxembourg (lux-Airport) is the aerodrome operator respons...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Product manager

Product manager

Post LuxembourgSarrburg, DE
Premier opérateur de services postaux et de télécommunications du pays, POST offre également des services financiers et philatéliques. Participate in the creation of an up-to-date POST Courrier prod...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
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Service Delivery Leader (m / f)

Service Delivery Leader (m / f)

Arendt & MedernachSarrburg, DE
Vor 30+ Tagen
Stellenbeschreibung

Service Delivery Leader

Arendt & Medernach is the leading independent business law firm in Luxembourg with over 800 professionals. The firm’s international team of more than 450 legal experts represents Luxembourg and foreign clients in all areas of Luxembourg business law from its main office in Luxembourg and representative offices in Frankfurt, Hong Kong, London, New York, and Paris.

Our service to clients is differentiated by the end-to-end specialist advice we offer, covering all legal, regulatory, taxation, and advisory aspects of doing business in Luxembourg.

Our firm advises international and domestic clients in all areas of business law relevant to their business activities, ranging from fund formation, banking, insurance, private equity, and real estate to corporate and tax matters.

Within Arendt, we uphold high standards. Our professionals work with clients on engaging projects, empowered from the start. With a strong local presence in Luxembourg and international reach, we support and train our team members to thrive in a culture of excellence. Specialised teams ensure the right skills are available, allowing for a focus on added value. Our leaders are approachable, providing support and mentoring.

We offer a vibrant social life with numerous events, embracing sports and art, our culture encourages openness and discovery beyond the professional realm. With over 50 nationalities represented, Arendt is committed to the well-being of its staff, serving the best interests of its clients, protecting the environment, and supporting education.

Given the ongoing development of our firm, we are currently recruiting :

Service Delivery Leader

based in Hamm

As a Service Delivery Leader, you’ll ensure the reliable delivery of IT services, managing SLAs, strengthening client relationships, and driving continuous improvements.

Key Responsibilities :

  • Service Monitoring : Oversee IT services to meet SLA standards and address any deviations promptly.
  • Customer Liaison : Serve as the main contact for clients, handling escalations and ensuring satisfaction.
  • Continuous Improvement : Lead initiatives to enhance service performance, reliability, and customer satisfaction.
  • Incident & Change Management : Support the incident, request, and change management processes owner as a backup, ensuring prompt resolution and effective communication.
  • Reporting & Analysis : Regularly report on SLAs, incidents, and trends to identify risks and improvement opportunities.

Your profile :

  • Education : Bachelor’s in IT, Computer Science, or related field.
  • Experience : 5+ years in IT service delivery or operations, with ITIL framework knowledge.
  • Experience in managing incidents, problems, and changes within an ITIL-based environment.
  • Strong customer focus, communication, and leadership.
  • Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy).
  • Analytical and problem-solving abilities under pressure .
  • ITIL v3 / v4 Foundation certification is a plus.

    • We Offer :

  • Excellent career development opportunities with tailor-made internal training focused on both technical and soft skills;
  • An entrepreneurial work culture where we promote talent & ideas;
  • Multicultural, diverse teams encouraging collaborative work;
  • The opportunity to work and interact within a wide network of specialists and;
  • A hybrid working environment offering flexibility and the possibility to work from home.

    • Within Arendt, we uphold high standards. Our professionals work with clients on engaging projects, empowered from the start. With a strong local presence in Luxembourg and international reach, we support and train our team members to thrive in a culture of excellence. Specialised teams ensure the right skills are available, allowing for a focus on added value. Our leaders are approachable, providing support and mentoring.

    We offer a vibrant social life with numerous events, embracing sports and art, our culture encourages openness and discovery beyond the professional realm. With over 50 nationalities represented, Arendt is committed to the well-being of its staff, serving the best interests of its clients, protecting the environment, and supporting education.

    Arendt promotes equal opportunities and value each employee for what they bring to the community.For more information, please refer to our diversity and inclusion policy on our website.

    Interested?

    If you are interested in this job opportunity, we are looking forward to receiving your application.

    All applications will be treated confidentially.

    Please be aware that the selected candidate will be required to provide a criminal record (or certificate of good conduct).