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Guest service manager • rehlingen siersburg

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Service Manager – Software Defined Networking (SDN) - C

Service Manager – Software Defined Networking (SDN) - C

Proximus LuxembourgMettlach, DE
Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services.With our partners a...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Senior Manager Customer Service Excellence Center (m / w / d)

Senior Manager Customer Service Excellence Center (m / w / d)

Villeroy & BochMettlach
Vollzeit
Shape & Create - And make it happen!.Digitalisierung und KI im Global Customer Service führen und vorantreiben.Projektleitung in Zusammenarbeit mit der Digital Unit, CRM, IT.Identifikation der „Lüc...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Cabin Crew Member (m / f / x)

Cabin Crew Member (m / f / x)

LuxairMerzig, DE
Perform all duties related to the safety and security of our passengers and flight during normal, abnormal and emergency operations,. Ensure an effective communication between cabin crew members and...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
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Field Installation Technician - Tires as a Service

Field Installation Technician - Tires as a Service

GoodyearColmar-Berg, Saarland, DE
This job is based in Luxembourg.Location : [[Update with location name]]The Field Installation Technician - Tires as a Service (TaaS) will plan, coordinate, and execute the hardware installations on...Mehr anzeigenZuletzt aktualisiert: vor 16 Stunden
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Service Desk Consultant

Service Desk Consultant

CTG IT SolutionsMettlach, DE
CTG IT Solutions is currently growing and we are looking for .You are able to speak and write .You are experienced and have already worked in a . Microsoft OS (Windows 7 and 10).An individual career...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Agent Customer Service (m / w / d)

Agent Customer Service (m / w / d)

LOSCH LuxembourgMerzig, DE
Um unser Team der Zentralen Terminierung am Standort Kockelscheuer zu verstärken, suchen wir ab sofort eine / einen : .Agent Customer Service [m / w / d]. Du bist für die Terminvergabe und die Vorbereitung ...Mehr anzeigenZuletzt aktualisiert: vor 14 Tagen
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AI-Driven IT Service & SLA Manager (m / f / n)

AI-Driven IT Service & SLA Manager (m / f / n)

EnovosMerzig, DE
AI-Driven IT Service & SLA Manager (m / f / n).You design and develop data solutions aligned with business requirements and actively contribute to initiatives, product development and data analysis pro...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
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IT Project Manager

IT Project Manager

lux-AirportMettlach, DE
Airport - Société de l’Aéroport de Luxembourg SA.Your next professional destination.Do you know Luxembourg airport as a passenger? . Would you like to join our team?.Airport is the company that oper...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Aushilfen im Service

Aushilfen im Service

Der Linslerhof – Hotel, Restaurant, Events & NaturÜberherrn, Saarland, Germany
Quick Apply
Ob Hochzeiten, Firmenfeiern oder Familienfeste.DU bist freundlich und möchtest den Gästen einen wunderschönen Tag bereiten. Du hilfst unserem Serviceteam bei Hochzeiten und Events am Linslerhof aus....Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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TMT - Field Service Technician (m / f / d)

TMT - Field Service Technician (m / f / d)

Paul Wurth / Paul Wurth GeproluxMerzig, DE
Our affiliated company TMT - Tapping and Measuring Technology (www.To strengthen our service team in Luxembourg, we are looking for you. If you are interested in working for a dynamic and expanding ...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
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Logistics Manager

Logistics Manager

LandewyckMerzig, DE
Erpeldange-sur-Sûre, Luxembourg.FMC, FCT, accessories, vaping and new generation tobacco products).He / she is also in charge of the storage of the products and a correct handling of the goods in the...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
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Team Manager (M / W)

Team Manager (M / W)

BIONEXTMettlach, DE
Manage the sample collection team (recruitment, onboarding, training, performance reviews, skill development, scheduling, etc. Manage and participate in the department's and company's innovative pro...Mehr anzeigenZuletzt aktualisiert: vor 22 Tagen
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NSI - Experienced Service Desk Agent - FR / EN

NSI - Experienced Service Desk Agent - FR / EN

NSI Luxembourg PSFMettlach, DE
To reinforce our teams, we are looking for an .Mainly in the financial field, you will have.Involvement in customer projects. More specifically, the following tasks will need to be performed : .Call h...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Internship - Accounting & Valuation Service (12 months)

Internship - Accounting & Valuation Service (12 months)

Bank Pictet & Cie (Europe) AG, succursale de LuxembourgMerzig, DE
Pictet is an investment-led service company, offering wealth management, asset management and related services.We are an independent investment partnership known for our long-term mindset, responsi...Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen
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Manager, Compliance Advisory

Manager, Compliance Advisory

OgierMettlach, DE
Our open and progressive work environment is something to shout about and our latest opportunity is for a Manager to lead and innovate within our dynamic risk and compliance team.You'll be at the f...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Community Manager Intern

Community Manager Intern

MD Skin SolutionsMettlach, DE
Situated in the heart of Luxembourg,.European family-owned company known for its innovative approach to medical aesthetics. For over 15 years, we have been designing, developing, and distributing hi...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Service Management Trainee (M / F)

IT Service Management Trainee (M / F)

Advanzia BankMerzig, DE
Looking to kick-start your career in the world of IT? We’ve got the perfect opportunity for you!.Dive in and get hands-on experience in the world of payments and credit cards, working for an unconv...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Project Manager Education

Project Manager Education

Philharmonie LuxembourgMettlach, DE
The Education department organizes, produces and promotes approximately 200 performances for young audiences per season, alongside thematic festivals and a diverse range of participation, learning ...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
Category Manager (gn)

Category Manager (gn)

KOCH Solutions GmbHSaarland, Deutschland
Quick Apply
Mit Hauptsitz in Wadgassen und über 300 Jahren Ingenieurstradition bietet die KOCH Solutions Gruppe als globaler Partner für Materialtransportlösungen maßgeschneiderte Systeme, optimal abgestimmt a...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Manager / Senior Manager - Digital Transformation in Fund Industry

Manager / Senior Manager - Digital Transformation in Fund Industry

Deloitte LuxembourgMettlach, DE
Deloitte Luxembourg welcomes you to a positive and flexible work environment.You’ll discover our remarkable .Cloche d’Or, Luxembourg’s fastest growing Business Hub. With over 2500 employees and 70 n...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Service Manager – Software Defined Networking (SDN) - C

Service Manager – Software Defined Networking (SDN) - C

Proximus LuxembourgMettlach, DE
Vor 30+ Tagen
Stellenbeschreibung

About Proximus NXT

Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services. With our partners and customers, we co-create opportunities and enable growth in a secure and sustainable manner. As a result of our unique expertise in next-gen IT services, mobile and advanced connectivity, we help our customers achieve their ambitions and realize their vision.

Together with them and our partners we implement sovereign and trusted solutions that make people work smarter.– www.proximusnxt.lu

Your mission :

Location : European Commission, Luxembourg

Contract Type : Ad-Hoc Contract under the COSMOS Framework

Citizenship Requirement : EU Citizen

Languages : English mandatory; additional EU languages are a plus

About the Role

We are seeking an experienced Service Manager for Software Defined Networking (SDN) to oversee the management and operational excellence of SDN services delivered within the European Commission (EC). This role, provided through an Ad-Hoc contract under COSMOS , will ensure that the SDN service meets its strategic, operational, and performance objectives. The Service Manager will be the primary interface between DIGIT (EC’s IT Directorate-General), service providers, and operational teams, ensuring smooth service delivery, compliance with SLAs, and continuous improvement.

Key Responsibilities

Service Management & Operations

  • Oversee the end-to-end management of SDN services , ensuring stability, performance, and security.
  • Act as the main point of contact for DIGIT and key stakeholders regarding SDN service performance.
  • Ensure compliance with contractual SLAs, KPIs, and ITIL best practices .
  • Lead incident, problem, and change management processes for SDN services.
  • Monitor and analyze network service performance, ensuring proactive problem-solving and continuous service improvement.

Stakeholder & Vendor Management

  • Collaborate with EC’s internal teams and external service providers to align SDN services with business needs.
  • Manage vendor relationships, ensuring service providers adhere to performance commitments.
  • Organize and lead regular service review meetings with DIGIT and operational teams.
  • Provide clear, data-driven reports on service performance, risks, and improvement plans .

    • Service Transition & Continuous Improvement

  • Drive service evolution and innovation , ensuring SDN services align with the EC’s cloud and digital transformation strategy.
  • Identify areas for automation and efficiency in SDN operations.
  • Support the adoption of emerging SDN technologies to improve agility, security, and scalability.
  • Ensure effective knowledge management and documentation within the service team.

    • Your profile :

    Technical & Professional Expertise

  • Proven experience (5+ years) in IT Service Management , with a focus on networking and / or SDN technologies .
  • Strong understanding of ITIL best practices, service operations, and IT governance frameworks .
  • Experience managing large-scale enterprise network infrastructures in complex environments.
  • Familiarity with SDN solutions from vendors such as Cisco ACI, VMware NSX, OpenStack, or similar technologies .
  • Knowledge of cloud networking concepts (hybrid, multi-cloud SDN) is an advantage.

    • Soft Skills & Competencies

  • Strong leadership and communication skills to engage with EC stakeholders at all levels.
  • Ability to translate technical concepts into business-oriented discussions.
  • Proactive problem-solving and decision-making abilities in a high-stakes environment.
  • Capacity to work in a multi-cultural, multi-lingual environment within the European Commission.

    • Additional Requirements

  • EU Citizenship (Mandatory).
  • Fluency in English (Mandatory); knowledge of French and / or other EU languages is a plus.
  • Ability to work on-site in Luxembourg / Brussels as required by the European Commission.

    • Our offer :

    A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

    Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

    If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.