Head of customer service Jobs in Darmstadt

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Head of Solution Engineering to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you.

Responsibilities :

Lead, mentor, and develop a high-performing team of Solution Engineers .

Provide technical leadership throughout all stages of client engagement : pre-sales, solution architecture, and implementation.

Act as a key technical consultant throughout the sales cycle : clearly and convincingly present product capabilities and business value to prospective clients.

Work closely with sales, product management, and development teams to design and deliver optimal client solutions.

Oversee the integration and implementation of solutions for clients, ensuring smooth and timely deployment.

Take into account all aspects when developing solutions : liquidity flows, execution models, risk parameters, and infrastructure compatibility.

Create and maintain up-to-date documentation, technical guides, and training materials for clients and internal teams.

Actively identify customer needs and suggest improvements based on feedback and market trends.

Define and monitor Key Performance Indicators (KPIs) to assess team productivity and customer satisfaction levels.

Represent the company in technical meetings with external stakeholders, maintaining high standards of professionalism and technical expertise.

Extensive technical experience in financial technology , trading platforms, risk management systems, and enterprise SaaS solutions.

Proven experience managing technical teams, preferably in solution engineering, pre-sales engineering, or technical sales within the financial sector.

Deep knowledge of liquidity aggregation , order routing, execution models, the FIX protocol , and trading system APIs.

Expertise in trading technologies and market infrastructure , particularly in the FX , CFD , and digital assets segments.

Familiarity with institutional platforms such as MetaTrader , cTrader , OneZero , PrimeXM , and proprietary OMS / EMS solutions.

Excellent communication skills and the ability to explain complex technical concepts to business audiences.

A proactive, client-oriented mindset , strong problem-solving skills, and a successful track record of working with diverse stakeholders.