Head of customer service Jobs in Ellerau

Transforming Society Together Are you a champion in stakeholder management and facilitating and driving IT service management and requirement process? Are you ready to join an organization with sustainability at the forefront supported by AI innovations? Then we want to here from you! Sweco is Europe's largest architecture and engineering office and is active in over 35 locations in Germany. Together with our customers and the knowledge of over 22.000 architects, engineers and other specialists across Europe, we create sustainable solutions. Transforming society together. IT Business Partner Germany (m / f / d)What we are looking for : We are seeking an IT Business Partner to lead the IT requirements and demand process, ensuring effective governance while executing business initiatives with Information Technology. This position serves as the liaison between Sweco IT and the Business Areas. You will manage IT capabilities to provide high-quality services that meet business needs, while developing the partnership between Sweco IT and the business. Additionally, you will facilitate collaboration and knowledge sharing to promote business growth through IT and support Business Area management in enhancing the IT solutions portfolio and developing annual IT budgets. Based in Germany and employed by Sweco Germany, you will report to the Head of IT Business Partners in Stockholm, Sweden. What we offer : Varied projects with focus on sustainability in an open management environmentFlexible working hours without core working hours but with trust-based working hours as well as a strong work-life balance and support in the form of a free advice hotlineAdditional benefits such as fitness offers or Germany-ticket, childcare and vacation allowance, employee benefits and much moreComprehensive digital and personal onboarding program with individual mentoringGood career and further development opportunities via Sweco Academy internally or external seminars Our complete offering for our employees can be found hereYour tasks : Act as the liaison between Sweco IT and the business to ensure effective delivery of IT solutions and IT projects improving the business capabilitiesAdvise the business on needs for IT capabilities to enhance value creation and collaborate with IT Support for service deliveryManage and mature business requirements for IT solutions, recommending enhancements for improved effectivenessCommunicate with business stakeholders on relevant IT topics and assist in IT-related M&A activities during due diligence and integration phasesCollaborate with Enterprise Architects and Service Owners to ensure IT solutions align with architectural principles and meet business needsSupport business stakeholders in identifying and documenting requirements for new IT services, facilitating communication with Sweco IT service delivery teams You will guide the business on IT governance to ensure alignment with Sweco's standards and procurement procedures. Collaborating with Sweco IT's financial team, you'll manage IT budgets, communicate costs, and define service scopes. As a steering group member for key IT projects, you'll convey the needs of Sweco Business Areas to IT Service Owners to enhance or retire IT services. You should bring : Bachelor's degree in IT, Computer Science, or a related field3-5 years of experience in business relationship management or IT management, with a focus on service delivery and project managementStrong communication, collaboration, and problem-solving skills, along with a hands-on, execution-focused mentalityFluent in the English and German languageApply now Sweco GmbH Corinna AdamTeamlead [email protected] +49 69 959210www.sweco-gmbh.de / karriere