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Head of customer service • fredersdorf vogelsdorf

Zuletzt aktualisiert: vor 7 Tagen
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Senior Compliance Officer

Senior Compliance Officer

Le Grand & AssociatesBiesdorf, DE
A leading fintech company operating in the digital assets and electronic money sector, fully regulated in Luxembourg and across Europe. The firm is committed to upholding the highest standards of co...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Support Manager •in

Customer Support Manager •in

ARTBUTLERStrausberg, Germany
Du hast relevante Berufserfahrung im Customer Support.Du arbeitest Dich schnell in neue Software ein und bringst sowohl ein grosses Interesse als auch ein solides Verstndnis von digitalen Lsungen m...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Head of Accounting

Head of Accounting

NavartisBrandenburg
Unbefristet
The Local Chief Accountant is responsible for providing updated, clear, consistent and pertinent data about the financial position of the Group, Sectors or Units, both for external and internal use...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Head of RevOps Systems (m / f / d)

Head of RevOps Systems (m / f / d)

Aareon AGBerlin Ost
Vollzeit
Aareon is the leading provider of SaaS solutions for the European property industry.With our software, we digitise and connect the industry and support our clients in optimising processes and actin...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Consultant, Investor Services Centre, Transfer Agency

Consultant, Investor Services Centre, Transfer Agency

NORTHERN TRUSTBiesdorf, DE
Consultant, Investor Services Centre, Transfer Agency.Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation sinc...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Service Desk Consultant

Service Desk Consultant

CTG IT SolutionsBiesdorf, DE
CTG IT Solutions is currently growing and we are looking for .You are able to speak and write .You are experienced and have already worked in a . Microsoft OS (Windows 7 and 10).An individual career...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Head of Division – Surveillance II (m / f)

Head of Division – Surveillance II (m / f)

Commission de Surveillance du Secteur Financier (CSSF)Biesdorf, DE
Considering the growth of the number of payment and electronic money institutions subject to the prudential supervision of the CSSF as well as the arrival of future non-bank EMT issuers, crypto-ass...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Head of Scientific Affairs & Laboratory (m / f / d)

Head of Scientific Affairs & Laboratory (m / f / d)

LandewyckBiesdorf, DE
Head of Scientific Affairs & Laboratory (m / f / d).Erpeldange-sur-Sûre, Luxembourg.Luxembourg company with over 175 years' experience. FMC, FCT, accessories, vaping and new generation tobacco products)...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Agent Customer Service (m / w / d)

Agent Customer Service (m / w / d)

LOSCH LuxembourgBiesdorf, DE
Um unser Team der Zentralen Terminierung am Standort Kockelscheuer zu verstärken, suchen wir ab sofort eine / einen : .Agent Customer Service [m / w / d]. Du bist für die Terminvergabe und die Vorbereitung ...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
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Technical Training Officer (m / f / x)

Technical Training Officer (m / f / x)

LuxairBiesdorf, DE
Technical Training Officer (m / f / x).Keep Technical Training records updated according to current internal regulations in force. Support and forward the required info to the Head of Technical Training...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Junior Artistic Planning & Project Manager (m / f / x)

Junior Artistic Planning & Project Manager (m / f / x)

Philharmonie LuxembourgBiesdorf, DE
Junior Artistic Planning & Project Manager (m / f / x).Provide assistance to the Head of the Artistic Planning Division and Artistic Planning Coordinator in all fields of his / her mission covering the a...Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen
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Head of Accounting - Strategic Role in a PSF - 140K

Head of Accounting - Strategic Role in a PSF - 140K

Austin BrightBiesdorf, DE
Are you a strategic accounting leader ready to drive change, structure teams, and elevate performance in a fast-paced and rewarding environment? This. Located in the heart of Luxembourg City, this d...Mehr anzeigenZuletzt aktualisiert: vor 7 Tagen
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Head of Product (m / w / d) - Data & KI Weiterbildungspr

Head of Product (m / w / d) - Data & KI Weiterbildungspr

DSI Education GmbHStrausberg, Germany
Du hast selbst im Bereich Data Science / Machine Learning gearbeitet.Du hast idealerweise Produktverantwortung in einem Bildungs- / Tech-Kontext bernommen. Du kannst fhren, organisieren und kommunizie...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
German-speaking customer service advisor at Telecom Industry

German-speaking customer service advisor at Telecom Industry

City Job OffersMarzahn-Hellersdorf, DE
Vollzeit
German-speaking customer service advisor for a Telecom Company.Are you a Telecom enthusiast eager to merge your passion with your professional life? This is your chance to accelerate your career! #...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Inspector - Approved Training Organizations & Licenses (M / F / D)

Inspector - Approved Training Organizations & Licenses (M / F / D)

ALSA S.ABiesdorf, DE
Luxembourg Aviation Safety Agency, is a company acting under the supervision of Luxembourg National Aviation Authority and fully owned by the State of Luxembourg. Due to the continuous development o...Mehr anzeigenZuletzt aktualisiert: vor 15 Tagen
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Administrative Assistant (H / F / X)

Administrative Assistant (H / F / X)

Manpower Luxembourg S.A.Biesdorf, DE
Manpower Luxembourg is seeking a dedicated Administrative Assistant who will report to the Head of Restructuring and Resolutions Division and will work with all members of the Division (restructuri...Mehr anzeigenZuletzt aktualisiert: vor 19 Tagen
Head of Marketing LAB & CCS (m / w / d)

Head of Marketing LAB & CCS (m / w / d)

Straumann GroupBrandenburg
Die Straumann Group ist ein global führender Anbieter im Bereich der ästhetischen Zahnmedizin.Wir vereinen Erfahrung, wissenschaftliche Evidenz und Innovation mit Leidenschaft und bekennen uns zu k...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Success Associate

Customer Success Associate

Moving Intelligence GmbHStrausberg, Germany
Hohe Service- und Kundenorientierung.Hohe Technikaffinitt und Lust, Neues auszuprobieren.Sehr gute Deutsch- und gute Englisch-Kenntnisse in Schrift und Sprache. Erste Erfahrungen in der Last-Mile-Lo...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Head of Procurement

Head of Procurement

Skeeled RecruitmentBiesdorf, DE
Skeeled Recruitment Services is recruiting a Head of Procurement for one of its clients.A leading international industrial company is seeking a Head of Procurement to drive and optimize its global ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Head of Tailor & Institutional Portfolio Management (M / F)

Head of Tailor & Institutional Portfolio Management (M / F)

Banque Internationale à Luxembourg (BIL)Biesdorf, DE
Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy.From its foundation, the BIL has always played an active role in the development of the Luxe...Mehr anzeigenZuletzt aktualisiert: vor 21 Tagen
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Senior Compliance Officer

Senior Compliance Officer

Le Grand & AssociatesBiesdorf, DE
Vor 30+ Tagen
Stellenbeschreibung

A leading fintech company operating in the digital assets and electronic money sector, fully regulated in Luxembourg and across Europe. The firm is committed to upholding the highest standards of compliance and risk management, ensuring adherence to EU financial regulations, AML directives, and data protection requirements.

As a Senior Compliance Officer , you will play a critical role in strengthening the company’s compliance framework and supporting regulatory obligations. Following the departure of the previous Senior Compliance Officer, this role is key to ensuring effective oversight of financial crime risks, compliance monitoring, and regulatory reporting.

You will work closely with the Head of Compliance Europe and report directly to senior management, while also collaborating with the global compliance and legal teams. You will be responsible for implementing and enhancing the compliance program, overseeing AML controls, and ensuring regulatory adherence in a fast-moving fintech and crypto environment.

Regulatory Compliance & Monitoring

Ensure adherence to AML regulations (EU), GDPR, MiCA , and other applicable compliance requirements.

  • Maintain and update internal policies and procedures to reflect evolving regulatory standards.
  • Oversee regulatory risk assessments and ensure mitigation plans are in place.
  • Support the design and execution of the compliance monitoring plan to assess internal controls and regulatory compliance.

AML & Financial Crime Prevention

Monitor and review AML / CFT programs to ensure effectiveness.

  • Oversee transaction monitoring processes and manage high-risk customer reviews.
  • Ensure proper sanctions screening and reporting mechanisms are in place.

    • Regulatory Reporting & Audits

    Prepare and submit compliance reports to senior management, regulatory authorities, and internal governance bodies.

  • Assist in managing regulatory inspections, internal audits, and external reviews .
  • Act as the main point of contact for regulatory inquiries and escalations.

    • Training & Advisory

    Provide compliance guidance and training to internal teams.

  • Ensure business units understand and comply with regulatory obligations.

    • Governance & Cross-Functional Collaboration

    Work closely with Risk, Legal, and Operations teams to ensure a strong compliance culture.

  • Collaborate with the global compliance network to align policies and practices.
  • 5 of experience in compliance within Payment Institutions (PI) or Electronic Money Institutions (EMI) .
  • Background in crypto-related activities is a strong plus.
  • Strong knowledge of AML / CFT regulations (EU), GDPR, MiCA , and compliance reporting.
  • Experience in compliance monitoring plans is a plus.
  • Strong analytical and risk management skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • A proactive, curious, and technology-driven mindset.
  • A "go-getter" attitude, capable of working independently and taking initiative.
  • Fluent in English (mandatory).
  • French is a plus .
  • Salary range : €80,000 – €90.000 , depending on experience.
  • Hybrid work model : 2 days in the office, 3 days remote (flexible).
  • Office hours : 9 AM – 6 PM with a one-hour lunch break.
  • Team structure : Direct collaboration with the Head of Compliance and support for two junior compliance officers.

    • Recruitment Process

  • Phone screening with HR.
  • First interview with the Head of Compliance (on-site) .
  • Second interview with the Head of Compliance and General Counsel (on-site, mandatory) .
  • Final interview(s) with the CEO (Japan) and other key stakeholders (virtual or in person).

    • The process may include three to five interviews , with at least one to two on-site meetings .

    Let me know if you need any final adjustments.