Head of customer service Jobs in Kissing

Are you a professional seeking a new challenge in a dynamic and fast developing business? By joining us in Augsburg, Germany, you will become part of the Emerson Discreet Automation , with significant influence on the strategic direction of our technology and global product portfolio.

As the Head of Development Department HW&FW (m / f / d), you'll drive engineering efforts in hardware (HW) and firmware (FW) development for industrial PCs, controllers, edge software and customer-specific product adaptations. In this key leadership role, you will drive innovation, oversee cutting-edge projects, and ensure our product portfolio remains at the forefront of automation technology.

Onsite presence is essential for effective collaboration and fostering our dynamic team environment.

Apply now! Selection is ongoing, and the vacancy will close once we find the right candidate.

In This Role, Your Responsibilities Will Be :

• Strategic Leadership : Define and implement technology and product development strategies for hardware, firmware, and customized solutions aligned with business objectives and market trends
• Project Oversight : Manage development projects with the product management office from initial concept to production, ensuring timely delivery, quality, and alignment with customer requirements
• Team and Technological Advancement : Lead, mentor, and grow a multidisciplinary team of engineers and technicians locally and globally; foster innovation, implement innovative methodologies, and ensure continuous knowledge growth
• Customer-Centric and Technological Innovation : Understand customer needs and deliver tailored product solutions; monitor emerging trends and integrate advanced technologies into product designs to enhance competitiveness
• Collaboration : Work closely with product management, manufacturing, procurement, quality assurance, and internal / external partners to ensure seamless product development and implementation
• Compliance and Standards : Ensure all products and processes adhere to relevant industry standards and regulations
• Budget and Resource Management : Plan and oversee department budgets, resource allocation, and cost control

Who You Are :

You have an ability to spot emerging policies, practices, and trends within the organization, the competition, and the marketplace. By anticipating customer needs and using insights, you drive the development of innovative offerings that exceed expectations.

Your strong communication skills allow you to actively listen, adapt your message to diverse partners, and ensure mutual understanding. With a sharp sense for distinguishing what's relevant in complex situations, you continually assess the market potential of new ideas and solutions.

Additionally, you foster teamwork, empowering others across the organization to collaborate and achieve shared objectives.

For This Role, You Will Need :

Preferred Qualifications that Set You Apart :

Our Offer to You

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We're emphasizing a culture of togetherness - one that builds community, prioritizes collaboration and continuous improvement.

The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson .

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.

Make this great opportunity yours!

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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