Helpdesk it Jobs in Herrsching a.Ammersee

What youll do

• Provide Tier 1 support for the M365 platform via phone email and ticketing system.
• Performs troubleshooting as required. Leads problemsolving efforts often involving outside vendors and other support personnel and / or organizations.
• Interact with the help desk and other teams to assist in troubleshooting identify root cause and provide technical support when needed.
• Perform daily system monitoring to ensure data security availability and integrity of required resources and proper recording of application logs and reviews.
• Participate in required compliance activities as needed including data log collection statistical analysis and proper reporting standards.
• Escalate issues to appropriate teams within IT as needed.
• Manage incoming helpdesk tickets and assign appropriately.
• Flexible to work in an IT Tech Cafe onsite in Nrnberg office
• Hardware and software support for the enduser community.
• Provide touch support to the Network team for network troubleshooting
• Travel between other German offices may be required. As well possible international travel to support other NIQ offices.

Qualifications :

Additional Information :

Our Benefits

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit NIQ.com

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity / Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center :

Remote Work :

Employment Type :

Fulltime

Key Skills

Baan,English Language,Ideas,Access,Games,Application Management

Experience : years

Vacancy : 1