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It support analyst Jobs in Nalbach

Zuletzt aktualisiert: vor 2 Tagen
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IT Support Technician

IT Support Technician

Proximus LuxembourgMettlach, DE
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets.Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NX...Mehr anzeigenZuletzt aktualisiert: vor 13 Tagen
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IT Analyst (PT 3 / 5)

IT Analyst (PT 3 / 5)

GentisMettlach, DE
IT Analyst (Freelance, Part-Time).API integration and system optimization in a fast-paced environment.You’ll translate business needs into actionable solutions, manage API testing, and collaborate ...Mehr anzeigenZuletzt aktualisiert: vor 13 Tagen
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it officer for a level 2 application support

it officer for a level 2 application support

Deloitte LuxembourgMerzig, DE
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. Deloitte is where you will find unrivalled opportunitie...Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen
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Business Analyst (m / w / d)

Business Analyst (m / w / d)

DZ PRIVATBANKMettlach, DE
Ihr zukünftiges Aufgabenportfolio : .Das Team "Transfer Agent Development & DLT" der DZ PRIVATBANK S.Innerhalb des Unternehmens sind wir die Produkt- und Technologie-Experten zuständig für das Change...Mehr anzeigenZuletzt aktualisiert: vor 14 Tagen
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IT department – Business Analyst

IT department – Business Analyst

ONELIFEMerzig, DE
13,00 € stündlich
IT department – Business Analyst.This opportunity could change your life!.OneLife is a Luxembourg life insurance company specialised in cross-border financial planning solutions for wealthy clients...Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
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Clerical Support - First line IT support (M / F / D)

Clerical Support - First line IT support (M / F / D)

RandstadMerzig, DE
Are you looking to work within an international company?.Don’t look any further, we have the perfect opportunity for you,. For one of our client, we are looking for a.Clerical Support - First line I...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Business Analyst – CRM & Digital Tools

Business Analyst – CRM & Digital Tools

TLIMettlach, DE
Looking for a Business Analyst for our Customer & Markets Team.As a Business Analyst specialized in digital, CRM and collaboration platforms, your role involves serving as a bridge between business...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Application Support Specialist

IT Application Support Specialist

lux-AirportMettlach, DE
Airport - Société de l’Aéroport de Luxembourg SA.Your next professional destination.Do you know Luxembourg airport as a passenger? . Would you like to join our team?.Airport is the company that oper...Mehr anzeigenZuletzt aktualisiert: vor 29 Tagen
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IT Business Analyst (m / f / x)

IT Business Analyst (m / f / x)

Luxcargo Handling S.A.Mettlach, DE
Luxcargo Handling, based at Luxembourg Airport, is a handling company specializing in air freight.Founded in 2023, the company took over the Cargo Handling branch of Luxair and employs 1000 people ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
IT Support 2nd und 3rd Level / IT Support Engineer (m / w / d)

IT Support 2nd und 3rd Level / IT Support Engineer (m / w / d)

DIS AGSaarlouis, Saarland, DE
Eine herausfordernde Aufgabe, moderne IT-Systeme und flexible Arbeitszeiten! Diese Position bietet Ihnen zahlreiche Vorteile. Unser Kunde sucht einen erfahrenen.IT Support 2nd und 3rd Level / IT Sup...Mehr anzeigenZuletzt aktualisiert: vor 11 Tagen
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HR Analyst

HR Analyst

LuxairMerzig, DE
Administer and maintain the HRIS, ensuring its efficient operation and data integrity.Perform regular audits and data validations to ensure the accuracy and completeness of HR data.Manage system co...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Architect AI

IT Architect AI

ARHS Group Part of AccentureMettlach, DE
You want to combine passion and IT expertise?.Then, we will be more than happy to .ARHS Group - Part of Accenture is looking for an. Build scalable platforms and AI-powered tools to improve develope...Mehr anzeigenZuletzt aktualisiert: vor 22 Tagen
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Systemadministrator / IT Support (1st & 2nd Level) (m / w / d)

Systemadministrator / IT Support (1st & 2nd Level) (m / w / d)

Mediq Deutschland GmbHMerzig, Deutschland
Teil eines führenden internationalen Unternehmens, das sich auf die Versorgung von Krankenhäusern, Pflegeeinrichtungen und Patienten mit hochwertigen medizinischen Produkten spezialisiert hat.Als f...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
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IT Support Technician (m / f)

IT Support Technician (m / f)

ExperisMerzig, DE
Experis is currently looking for an IT Support Technician (m / f) to join an outstanding environment on behalf of a prestigious client based in Luxembourg. As an IT Support Technician, you'll have the...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT-Systemadministrator

IT-Systemadministrator

Gebrüder Meiser GmbHSchmelz, DE
Motiviert und mit Einsatz dabei? Willkommen im Team!.MEISER ist ein familiengeführtes Industrieunternehmen mit Hauptsitz im saarländischen Schmelz-Limbach und in fünf Geschäftsfeldern aktiv : Im Ber...Mehr anzeigenZuletzt aktualisiert: vor 19 Tagen
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IT-Systemadministrator

IT-Systemadministrator

Gebrüder MEISER GmbHSchmelz, DE
Motiviert und mit Einsatz dabei? Willkommen im Team!MEISER ist ein familiengeführtes Industrieunternehmen mitHauptsitz im saarländischen Schmelz-Limbach und infünf Geschäftsfeld...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
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Business Analyst and Product Owner

Business Analyst and Product Owner

JAOMerzig, DE
50,00 € stündlich
Our vision is to drive towards a fairer and stronger European electricity market.Located in Luxembourg, we are a service company that hosts Europe's single leading trading platform( e-CAT) for cros...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Support Technician

IT Support Technician

Proximus LuxembourgMettlach, DE
Vor 13 Tagen
Stellenbeschreibung

About Proximus Luxembourg

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NXT and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels : PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

Your mission :

As a IT Support Technician representative, you will manage and monitor the dedicated service desk and contribute to the development of the Group's activities.

Your responsibilities will include :

  • Collecting information provided by the client, ensuring it is well understood, and recording it in the ticketing tools
  • Processing tickets and resolving incidents
  • Transmitting data to the relevant departments after establishing a preliminary diagnosis of the problems and attempting initial resolutions
  • Checking each client's history and verifying any maintenance contract guarantees
  • Updating general and client-specific procedures
  • Providing technical on-call support
  • Contributing to the continuous improvement of service procedures
  • Participating in internal projects related to the service
  • Adhering to established KPIs
  • Shift working hours

Your profile :

  • Diploma in the field of computer science or similar experience
  • Minimum of 2 years of experience as a Helpdesk Technician
  • Knowledge of operating systems (Microsoft Windows), office applications (Microsoft Office) and office equipment
  • Excellent interpersonal skills, analytical mind, rigor, autonomy and proactivity
  • Knowledge of ITIL processes and best practices
  • Customer-centric - service oriented mindset
  • Tools – Knowledge of Service Now is considered an advantage
  • Soft Skills, good written and verbal communication in French and English
  • Strong sense of priorities and the ability to distribute workload based on the impact of incidents
  • Excellent interpersonal skills, analytical mindset, rigor, and proactivity

    • Our offer :

    A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

    Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

    If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.