It support analyst Jobs in Wald-Michelbach

Systech provides trusted identification and traceability solutions that establish essential product data, ensure digital connectivity and enable real-time insights—on the packaging line and throughout the supply chain. With decades of experience as the pioneer of pharmaceutical serialization, and further strengthened through our recent acquisition of Pharmacontrol Electronic GmbH (PCE), a prominent European pharmaceutical track & trace solutions provider, Systech offers comprehensive, easily configured, turnkey software solutions with reliable implementation and expert support. Global brands across industries rely on Systech's platform to help them achieve their objectives in compliance, resiliency, sustainability, and digital transformation. Systech is a leading brand of Markem-Imaje®, a global product identification, packaging intelligence, and connected product solutions provider and a part of Dover Corporation.

The IT Service Manager is a key leadership role within Systech responsible for ensuring the seamless delivery of IT services. This individual will oversee all infrastructure services, coordinate with corporate IT teams, and manage the relationship between Systech and Dover’s global Service Provider (MSP) overseeing end-user service desk, network, and server operations. Additionally, the IT Service Manager will own the on-boarding process for new employees and lead projects designed to improve Systech overall IT ecosystem.

This role requires a proactive and adaptable individual who can balance operational management, employee onboarding, and strategic project management to ensure IT infrastructure and services support the organization’s growth and operational goals.

Key Responsibilities

Service Coordination and Delivery :

• Oversee the delivery of all IT infrastructure services, ensuring alignment with business requirements and corporate IT standards.
• Coordinate activities with corporate IT teams to maintain infrastructure consistency and compliance.
• Monitor and ensure the availability, performance, and security of IT infrastructure, including network equipment, servers, and end-user devices.

Vendor and MSP Management :

Employee Onboarding :

Infrastructure Operations and Support :

Strategic Planning and Continuous Improvement :

Compliance and Risk Management :

Key Competencies

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education / training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.