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It support manager Jobs in Ahrensfelde

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It support manager • ahrensfelde

Zuletzt aktualisiert: vor 2 Tagen
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IT Support Technician

IT Support Technician

Proximus LuxembourgBiesdorf, DE
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets.Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NX...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
IT Support Specialist (gn)

IT Support Specialist (gn)

Plunet GmbHBerlin, Germany
Quick Apply
In dieser Rolle bist du, zusammen mit unserem Team, verantwortlich für den technischen Support unseres Plunet BusinessManagers. Du analysierst und löst Probleme effizient, optimierst Prozesse und st...Mehr anzeigenZuletzt aktualisiert: vor 16 Tagen
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Working Student IT Support fmx

Working Student IT Support fmx

AUTO1 GroupBerlin, Berlin, Germany
Provide businesscritical inhouse IT support to endusers across the organization.Perform onboarding of new starters and offboarding of leavers. Handle hardware and software configurations across mult...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Application Manager / in / IT-Support (m / w / d)

IT Application Manager / in / IT-Support (m / w / d)

SKW Schwarz Rechtsanwälte Steuerberater Partnerschaft mbBMain, Hamburg, München, Berlin
Standortunabhängig suchen wir zum nächstmöglichen Zeitpunkt eine / nIT Application Manager / in / IT-Support(m / w / d)in Voll- oder TeilzeitSKW Schwarz ist eine unabhängige Kanzlei mit rund 300 Mitarbeite...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
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Field IT Support Specialist Helpdesk

Field IT Support Specialist Helpdesk

Infotree Global SolutionsBerlin, Berlin, Germany
Please notice the position requires traveling across Germany.To ensure we provide a consistent high level of service to the business. Be proactive by being onsite and speaking to key stakeholders to...Mehr anzeigenZuletzt aktualisiert: vor 19 Tagen
IT Support Mitarbeiter (w / m / d)

IT Support Mitarbeiter (w / m / d)

HiSolutions AGBerlin, Berlin, Deutschland
Quick Apply
IT Support Mitarbeiter (w / m / d) bei HiSolutions AG | softgarden.IT Support Mitarbeiter (w / m / d).Wir sind ein wachsendes Beratungsunternehmen mit über 350 Mitarbeitenden, die lieben was sie tun.Mit un...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
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IT Support mfx

IT Support mfx

Scalable GmbHBerlin, Berlin, Germany
Setup configuration and maintenance of notebooks printers conference room equipment and other hardware.Administration of local infrastructure MacOS Windows Cisco Infrastructure (Access Points Rout...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
IT Support Berichtserstellung (BIRT)

IT Support Berichtserstellung (BIRT)

Projektron GmbHBerlin, Germany
Quick Apply
Ab sofort suchen wir für unsere Standorte in.Mitarbeiter in der Technischen Kundenbetreuung mit Schwerpunkt Berichtserstellung in Vollzeit oder Teilzeit. Wir möchten insbesondere Frauen dazu ermutig...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
IT Support Specialist

IT Support Specialist

TransPerfectBerlin, Germany
Excellent written and verbal English communication skills.Good level of German, both written and verbal.Strong interpersonal skills and ability to interact favorably with a wide variety of people.H...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT-Support (w / m / d)

IT-Support (w / m / d)

highQ Computerlösungen GmbHBerlin, Berlin, DE
Wir bei highQ haben uns das Ziel gesetzt, mit unseren IT-Lösungen im Bereich Verkehr und Mobilität die Verkehrswende aktiv voranzutreiben. Mit unserer Arbeit leisten wir Tag für Tag einen Beitrag zu...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT-Manager mfd

IT-Manager mfd

Looping GroupBerlin, Berlin, Germany
The LOOPING GROUP is a brand media house based in Munich Berlin Cologne and Hamburg and currently employs around one hundred people. The members of the group support their clients in acting like mod...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
IT Support Intern

IT Support Intern

SoundCloud LtdBerlin
SoundCloud empowers artists and fans to connect and share through music.Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and grow their careers by providing them ...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
IT-Support

IT-Support

BrunelBerlin, Deutschland
Sie übernehmen die telefonische und persönliche Bearbeitung bei Störungen.Das Bearbeiten von Serviceanfragen von regionalen Kunden auf dem ersten und zweiten Support-Level zählen ebenfalls zu Ihren...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Application Support Specialist

IT Application Support Specialist

lux-AirportBiesdorf, DE
Airport - Société de l’Aéroport de Luxembourg SA.Your next professional destination.Do you know Luxembourg airport as a passenger? . Would you like to join our team?.Airport is the company that oper...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Support Specialist mfd

IT Support Specialist mfd

Enpal B.V.Berlin, Berlin, Germany
Respond to and resolve technical support requests from users ensuring excellent service and timely responses.Diagnose and troubleshoot hardware and software issues on devices such as Lenovo laptops...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
1st Level Support / IT Support / IT Helpdesk

1st Level Support / IT Support / IT Helpdesk

wu personal GmbHBerlin, de
Als Experten für IT-Personal und kaufmännische Fachkräfte in der Arbeitnehmerüberlassung und im Dienst- und Werkvertrag, unterstützen wir nationale sowie internationale namhafte Kunden aus der IT-B...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT-Administrator (m / w / d) / IT-Support DW / SAP

IT-Administrator (m / w / d) / IT-Support DW / SAP

OKV Ostdeutsche KommunalversicherSchöneiche bei Berlin, Germany
Du solltest eine erfolgreich abgeschlossene Berufs- oder Studienausbildung in der Informatik oder vergleichbare Ausbildung / Berufserfahrung im IT-Umfeld haben. Du bist ein Teamplayer (m / w / d), kommu...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Project Manager

IT Project Manager

AvaloqBerlin, Berlin, Germany
As an IT Project Manager you will be responsible for the planning management and successful implementation of IT projects. Acting as a bridge between various business units and IT teams you will ens...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Clerical Support - First line IT support (M / F / D)

Clerical Support - First line IT support (M / F / D)

RandstadBiesdorf, DE
Are you looking to work within an international company?.Don’t look any further, we have the perfect opportunity for you,. For one of our client, we are looking for a.Clerical Support - First line I...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Support Technician

IT Support Technician

Proximus LuxembourgBiesdorf, DE
Vor 30+ Tagen
Stellenbeschreibung

About Proximus Luxembourg

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NXT and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels : PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

Your mission :

As a IT Support Technician representative, you will manage and monitor the dedicated service desk and contribute to the development of the Group's activities.

Your responsibilities will include :

  • Collecting information provided by the client, ensuring it is well understood, and recording it in the ticketing tools
  • Processing tickets and resolving incidents
  • Transmitting data to the relevant departments after establishing a preliminary diagnosis of the problems and attempting initial resolutions
  • Checking each client's history and verifying any maintenance contract guarantees
  • Updating general and client-specific procedures
  • Providing technical on-call support
  • Contributing to the continuous improvement of service procedures
  • Participating in internal projects related to the service
  • Adhering to established KPIs
  • Shift working hours

Your profile :

  • Diploma in the field of computer science or similar experience
  • Minimum of 2 years of experience as a Helpdesk Technician
  • Knowledge of operating systems (Microsoft Windows), office applications (Microsoft Office) and office equipment
  • Excellent interpersonal skills, analytical mind, rigor, autonomy and proactivity
  • Knowledge of ITIL processes and best practices
  • Customer-centric - service oriented mindset
  • Tools – Knowledge of Service Now is considered an advantage
  • Soft Skills, good written and verbal communication in French and English
  • Strong sense of priorities and the ability to distribute workload based on the impact of incidents
  • Excellent interpersonal skills, analytical mindset, rigor, and proactivity

    • Our offer :

    A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

    Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

    If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.