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It support manager Jobs in Dillingen, Saar

Zuletzt aktualisiert: vor 2 Tagen
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IT Support Technician

IT Support Technician

Proximus LuxembourgMettlach, DE
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets.Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NX...Mehr anzeigenZuletzt aktualisiert: vor 13 Tagen
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IT Support Technician (m / f)

IT Support Technician (m / f)

ExperisMettlach, DE
Experis is currently looking for an IT Support Technician (m / f) to join an outstanding environment on behalf of a prestigious client based in Luxembourg. As an IT Support Technician, you'll have the...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Analyst (PT 3 / 5)

IT Analyst (PT 3 / 5)

GentisMerzig, DE
IT Analyst (Freelance, Part-Time).API integration and system optimization in a fast-paced environment.You’ll translate business needs into actionable solutions, manage API testing, and collaborate ...Mehr anzeigenZuletzt aktualisiert: vor 13 Tagen
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Clerical Support - First line IT support (M / F / D)

Clerical Support - First line IT support (M / F / D)

RandstadMettlach, DE
Are you looking to work within an international company?.Don’t look any further, we have the perfect opportunity for you,. For one of our client, we are looking for a.Clerical Support - First line I...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
IT-Systemadministrator (m / w / d)

IT-Systemadministrator (m / w / d)

Amphenol-Air LB GmbHSaarlouis, Saarland, Germany
Quick Apply
Amphenol-Air LB ist Teil der Amphenol-Gruppe, einer der weltweit größten Hersteller von Verbindungstechniken.Zuverlässige Lösungen, Steckverbindungen und Verkabelungen sowie innovative Entwicklunge...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Security Officer Network

IT Security Officer Network

ING LuxembourgMettlach, DE
In order to strengthen the delivery organisation, ING Luxembourg is looking for an.In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex envi...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Experienced IT Auditor / IT Risk – ASAP - French & English Speaking

Experienced IT Auditor / IT Risk – ASAP - French & English Speaking

Grant Thornton LuxembourgMettlach, DE
Company’s office, client’s office, homeworking, satellite offices.Luxembourg Hamm / Client offices.Ready to start your next challenge?. Grant Thornton Luxembourg is currently seeking an .Working at ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT Application Support Specialist

IT Application Support Specialist

lux-AirportMettlach, DE
Airport - Société de l’Aéroport de Luxembourg SA.Your next professional destination.Do you know Luxembourg airport as a passenger? . Would you like to join our team?.Airport is the company that oper...Mehr anzeigenZuletzt aktualisiert: vor 29 Tagen
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Senior IT Project Manager (m / f)

Senior IT Project Manager (m / f)

Arendt & MedernachMerzig, DE
Arendt & Medernach is the leading independent business law firm in Luxembourg with over 800 professionals.The firm’s international team of more than 450 legal experts represents Luxembourg and fore...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Systemadministrator / IT Support (1st & 2nd Level) (m / w / d)

Systemadministrator / IT Support (1st & 2nd Level) (m / w / d)

Mediq Deutschland GmbHMerzig, Deutschland
Teil eines führenden internationalen Unternehmens, das sich auf die Versorgung von Krankenhäusern, Pflegeeinrichtungen und Patienten mit hochwertigen medizinischen Produkten spezialisiert hat.Als f...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
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IT Java Architect

IT Java Architect

ARHS Group Part of AccentureMettlach, DE
You want to combine passion and IT expertise?.We just want to meet you as soon as possible!.Java, big data and AWS and more. Transforming high level business specifications into an architecture blue...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
IT Support 2nd und 3rd Level / IT Support Engineer (m / w / d)

IT Support 2nd und 3rd Level / IT Support Engineer (m / w / d)

DIS AGSaarlouis, DE
Eine herausfordernde Aufgabe, moderne IT-Systeme und flexible Arbeitszeiten! Diese Position bietet Ihnen zahlreiche Vorteile. Unser Kunde sucht einen erfahrenen.IT Support 2nd und 3rd Level / IT Sup...Mehr anzeigenZuletzt aktualisiert: vor 11 Tagen
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Junior Office Manager - Administration and AML / KYC Support

Junior Office Manager - Administration and AML / KYC Support

Austin BrightMettlach, DE
10,80 € stündlich
Our client, a well-established company in Luxembourg known for its dynamic management and multicultural approach, is looking for a Junior Office Manager to join its team. The company operates in mod...Mehr anzeigenZuletzt aktualisiert: vor 7 Tagen
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IT department – Business Analyst

IT department – Business Analyst

ONELIFEMettlach, DE
13,00 € stündlich
IT department – Business Analyst.This opportunity could change your life!.OneLife is a Luxembourg life insurance company specialised in cross-border financial planning solutions for wealthy clients...Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
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IT System Engineer (M / F)

IT System Engineer (M / F)

CLdN SAMerzig, DE
CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions.Founded in 1929, CLdN ensures reliable, cost-effective transport that links the major economic areas of Eu...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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it officer for a level 2 application support

it officer for a level 2 application support

Deloitte LuxembourgMettlach, DE
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. Deloitte is where you will find unrivalled opportunitie...Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen
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IT-Systemadministrator

IT-Systemadministrator

Gebrüder MEISER GmbHSchmelz, DE
Motiviert und mit Einsatz dabei? Willkommen im Team!MEISER ist ein familiengeführtes Industrieunternehmen mitHauptsitz im saarländischen Schmelz-Limbach und infünf Geschäftsfeld...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
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IT Support Technician

IT Support Technician

Proximus LuxembourgMettlach, DE
Vor 13 Tagen
Stellenbeschreibung

About Proximus Luxembourg

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NXT and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels : PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

Your mission :

As a IT Support Technician representative, you will manage and monitor the dedicated service desk and contribute to the development of the Group's activities.

Your responsibilities will include :

  • Collecting information provided by the client, ensuring it is well understood, and recording it in the ticketing tools
  • Processing tickets and resolving incidents
  • Transmitting data to the relevant departments after establishing a preliminary diagnosis of the problems and attempting initial resolutions
  • Checking each client's history and verifying any maintenance contract guarantees
  • Updating general and client-specific procedures
  • Providing technical on-call support
  • Contributing to the continuous improvement of service procedures
  • Participating in internal projects related to the service
  • Adhering to established KPIs
  • Shift working hours

Your profile :

  • Diploma in the field of computer science or similar experience
  • Minimum of 2 years of experience as a Helpdesk Technician
  • Knowledge of operating systems (Microsoft Windows), office applications (Microsoft Office) and office equipment
  • Excellent interpersonal skills, analytical mind, rigor, autonomy and proactivity
  • Knowledge of ITIL processes and best practices
  • Customer-centric - service oriented mindset
  • Tools – Knowledge of Service Now is considered an advantage
  • Soft Skills, good written and verbal communication in French and English
  • Strong sense of priorities and the ability to distribute workload based on the impact of incidents
  • Excellent interpersonal skills, analytical mindset, rigor, and proactivity

    • Our offer :

    A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

    Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

    If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.