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It support specialist • baesweiler
IT End User Services Specialist
Cerence Inc.AachenIT Support Specialist (m / w / d)
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PSI Software AGAachenIT End User Services Specialist
Cerence Inc.AachenA Moving Experience.
Key Functions / Responsibilities :
- Perform analysis and resolution of day-to-day End Users incidents and services requests (hardware / software) within SLA
- Support Windows, Apple and Mobile devices
- Manage hardware and desk space for leavers and joiners and maintain IT asset inventory
- Perform Laptop build checks, installs, rebuilds, etc.
- Meeting room and AV support including Microsoft Teams Rooms and Zoom webinars
- Participate in and drive End User enablement opportunities and continuously improve IT tools and services
- Create IT knowledgebase articles for End Users and Service Desk
- Support IT projects as required such as Tech Refresh and Patching
- Periodic travel to other offices in Europe (Germany, Belgium, Italy)
Required Skills :
Preferrable Skills :
Education and / or Experience :
Cerence Inc. (Nasdaq : CRNC and www.cerence.com) is the global industry leader in creating unique, moving experiences for the automotive world. Spun out from Nuance in October 2019, Cerence is a new, independent company that has quickly gained traction as a leader in the automotive voice assistant space, working with all of the world’s leading automakers – from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC – to transform how a car feels, responds and learns. Its track record is built on more than 20 years of industry experience and leadership and more than 500 million cars on the road today across more than 70 languages.
As Cerence looks to the future and continues an ambitious growth agenda, we need someone to join the team and help build the future of voice and AI in cars. This is an exciting opportunity to join Cerence’s passionate, dedicated, global team and be a part of meaningful innovation in a rapidly growing industry.
EQUAL OPPORTUNITY EMPLOYER
Cerence is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, gender identity, gender expression, sex, sex stereotyping, pregnancy, national origin, ancestry, religion, physical or mental disability, medical condition, marital status, citizenship status, sexual orientation, protected military or veteran status, genetic information and other protected classifications. Cerence Equal Employment Opportunity Policy Statement.
All prospective and current Employees need to remain vigilant when it comes to executing security policies in the workplace. This includes :