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Manager IT-Onsite Support (m / f / d)

Manager IT-Onsite Support (m / f / d)

GULP – experts unitedDillenburg
Vor 30+ Tagen
Stellenbeschreibung

For our client in the Dillenburg area , we are currently looking for a full-time (40h) Manager (m / f / d) IT Onsite Support as part of a direct placement. In your future role, together with your team, you will ensure the smooth operation and continuous development of the company's internal IT services.

Here's what our clients offer

  • A permanent position in an internationally established, successful IT services company that promotes your professional and personal development through, for example, in-house development opportunities and a personalized career plan
  • Flexibility for work and leisure : attractive working time model with flexitime account and the option of mobile working (20% remote working possible)
  • Various additional benefits and employee offers, such as vacation and Christmas bonuses, company pension scheme, corporate benefits with numerous offers from renowned brands, bike leasing, etc.

Your tasks

  • Leading the team : You will lead the IT Onsite Support team, promote collaboration and work with your team members to ensure the smooth operation of the IT infrastructure on site.
  • Strategic planning : You develop and implement strategies to improve IT service management processes.
  • Process optimization : You analyze existing processes and identify potential for optimization in order to increase the efficiency and quality of IT services.
  • Project management : You will plan and coordinate IT projects and rollouts, ensure that they are completed on time and within budget, and monitor progress.
  • Communication and collaboration : You will act as an interface between the IT support team, other departments and external service providers to ensure smooth communication and collaboration.
  • Quality assurance : You monitor compliance with quality standards and ensure that IT services meet user requirements and expectations.
  • Training and development : You identify training needs and organize further training measures to continuously improve the skills and knowledge of team members.
  • Your profile

  • Completed training or studies in the IT sector or a comparable qualification
  • Several years of professional experience in IT support or IT service management, coupled with initial management experience
  • Sound knowledge in the areas of incident, change, problem and configuration management
  • Strong communication and teamwork skills
  • High customer orientation and problem-solving skills
  • Independent and structured way of working
  • Business fluent German and good written and spoken English skills