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2025-0033 NATO Enterp. Directory Svc Operational Svc Supp (CTS) GERMANY - 24 Feb
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The Green Recruitment CompanyBavaria2025-0033 NATO Enterp. Directory Svc Operational Svc Supp (CTS) GERMANY - 24 Feb
Park Lane RecruitmentGermany, BEDeadline Date : Tuesday 25 February 2025
Requirement : NATO Enterprise Directory Service – Operational Service Support
Location : Wesel, GERMANY
Full Time On-Site : Yes
Time On-Site : 100%
Not to Exceed : 172,800
Required Start Date : 24 March 2025
Required Security Clearance : NATO Cosmic Top Secret
Introduction :
NATO Communication and Information Agency (NCIA) provides end-user services to customers throughout NATO. These end-users services are supported by NATO Enterprise Directory Services provided by the NATO Infrastructure Services Centre (NISC) Business Area of NCIA. All services provided by NCIA, regardless of whether they are end-user services or supporting services, are under the responsibility of Service Delivery Managers (SDM).
The NATO Infrastructure Service Centre (NISC) Business Area Lead (BAL) is accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. NISC provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources. NISC services (including : subject matter expertise; acquisition; project management, operations and maintenance; and, disposal) are provided in the following technical domains : Network Services (to include routing, switching and transmission services), infrastructure hosting, storage and processing, infrastructure networking, HW and SW management, databases and web platform services, as well as identity management. Services are provided throughout the lifecycle to both internal and external customers in both static and deployable settings.
Objectives :
The main objectives of this statement of work can be summarized as follows :
- Ensure high-quality, continuous support for DCIS service
- Provide continuous monitoring and pro-active administration of the DCIS service
- Develop and deploy iterative updates to the DCIS services, aligning with evolving business requirements.
This SOW covers the Operations and Maintenance (O&M) of NATO Enterprise Directory Services across multiple security domains (NU, MS, NS).
Scope of Work : Support activities :
On-Call Support and Responsibilities :
On-Call Rotation Schedule :
On-Call Responsibilities :
Corrdination and Reporting :
Security :
Constraints :
All the documentation provided under this statement of work will be based on NCIA templates or agreed with project point of contact
All scripts, documentation and required code will be stored under configuration management and / or in the provided NCIA tools.
Practical Arrangements :
Security :
Performance of the services described in this SOW require a valid NATO SECRET security clearance prior to the start of the engagement and obtain COSMIC TOP SECRET during the first year of the execution of deliverables under this SoW
Qualification :
The consultancy support for this work requires the following qualifications :
Technical Qualifications :
Professional Qualifications :