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Office administrator • oberursel taunus
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Service Administrator
Rapiscan SystemsHofheim am Taunus, Hesse, Germany- Gesponsert
Site Administrator
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Service Administrator
Rapiscan SystemsHofheim am Taunus, Hesse, GermanyAbout the Company
Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions to ports, borders, military sites, high-threat facilities, and checkpoints. Our mission is to help combat terrorism, drug smuggling, illegal immigration, and trade fraud through innovative scanning systems using low-, medium-, and high-energy X-ray technologies.
About the Role
We are seeking a proactive and detail-oriented Service Administrator to join our team in Hofheim, Germany . In this pivotal role, you will be responsible for coordinating the day-to-day operations of our field service team across EMEA, ensuring timely and consistent customer support and service delivery.
Responsibilities
- Coordinate daily field service activities including engineer job allocation, planned maintenance, and customer quotations.
- Manage service-related tasks in our ERP system (D365), including service order creation, maintenance scheduling, and quotation issuance.
- Oversee non-project-related installations from sales booking to customer invoicing and service handover.
- Liaise with external out-of-hours call centres and ensure smooth handovers from overnight shifts.
- Maintain regular communication with internal stakeholders : field service engineers, key account managers, contract managers, supply chain, technical support, and partner managers.
- Collaborate with overseas distributors for planned and ad-hoc service works, including purchase order creation and documentation.
- Generate and follow up on time & material quotations; plan works upon receipt of purchase orders.
- Ensure timely closure of service calls and accurate posting of service orders to correct cost and inventory locations.
- Drive all service transactions through the ERP system, including inventory and RMA processing.
- Provide cover for other service coordinators during absence or sickness.
- Maintain accurate service documentation and support the development of scalable systems and processes.
- Monitor and report on service KPIs in line with management targets.
- Prepare reports for senior management as required.
- Support continuous improvement initiatives and contribute to service excellence.
Qualifications & Required Skills