Personal trainer Jobs in Gelsenkirchen

David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy which assists businesses in creating positive interactive and successful customer interactions using a blend of human touch and technology. Together were looking for a Trainer to join their team in Essen Germany.

Position : Trainer

Location : Essen Germany

Work Model : Fully onsite

Employment type : Fulltime

DUTIES AND RESPONSIBILITIES :

• Regularly work with large groups of trainees presenting information clearly checking for understanding and incorporating feedback where possible.
• Collaborate with client training departments to ensure smooth transitions during new go lives and help integrate client business processes.
• Work with various stakeholders across the company to ensure a seamless and consistent onboarding experience for new team members during recruitment training and basecamp phases.
• Design and maintain training materials such as handouts manuals exercises assessments and exams.
• Prepare learning environments set up IT and phone equipment arrange seating share documents and publish schedules.
• Deliver and facilitate training programs demonstrating excellent written and verbal communication skills.
• Collaborate with team managers POCs agents and other stakeholders to identify training and performance requirements.
• Assess the effectiveness of training programs and learning outcomes ensuring continuous improvement.
• Continuously evaluate agent call and case handling to maintain high standards of quality and customer service.
• Maintain records of learner development and resource allocation to ensure proper tracking and documentation.

REQUIREMENTS :

OFFER :

Key Skills

Performance Testing,Organizational skills,Classroom Experience,Learning Technology,Instructional Design,Customer Support,IT Service Management,LMS,Software Testing,Training & Development,Adobe Captivate,Public Speaking

Employment Type : Full Time

Experience : years

Vacancy : 1