Product support specialist Jobs in Berlin

Please notice the position requires traveling across Germany.

Purpose of Role :

To ensure we provide a consistent high level of service to the business. Be proactive by being onsite and speaking to key stakeholders to understand their challenges and how we can help the business achieve its goals. This can also be achieved by using the tools provided and preventing reoccurring issues. The role should be at a minimum 75% travel visiting our clients sites and 25% doing admin on tickets and / or hardware replacement / repairs.

Duties and Responsibilities :

• Work towards key business KPIs set by I.T Management
• Provide remote and onsite hardware and software support
• Record all activity in our clients ITSM tool
• Provide updated feedback to users as their calls progressed
• Work as part of a geographically distributed team
• Liaise with 3rd parties and wider I.T team where necessary
• Identify and mitigate security incidents GDPR compliance issues application vulnerabilities network / infrastructure and other vulnerabilities.
• Ensure correct documentation and procedures are followed or produced if needed
• Ensure all systems have a backup and are monitored for any failures

Undertake training and research to maintain knowledge of current technology and systems

Required skills :

Key Skills

Fund Management,Corporate Sales,HR Recruitment,Linux,Airlines

Employment Type : Full Time

Experience : years

Vacancy : 1