Product support specialist Jobs in Hattersheim am Main

Responsibilities

Responsibilities, not limited to :

• Processing of tender forms and submission to the various tender portals.
• Receiving and forwarding customer enquiries to our sales force, offices in Europe and headquarters in the USA.
• Preparation of quotations for the technical sales staff, managing the quotation system for the sales organization.
• Translating or reviewing marketing material from English to German, reviewing translation via programs as necessary.
• First personal telephone contact for TAI customers.
• Planning and organization of sales events such as trade fairs, seminars and congresses in consultation with sales management and marketing.
• Monitoring of the general email inbox for the DACH TAI team.
• Screening for new potential accounts guided by the sales management.
• Organization of our customer courses in Eschborn (processing customer inquiries, sending appointment confirmations, name badges, certificates of attendance, catering, advice on hotel reservations).
• Maintaining customer master data / contacts in the CRM system for the German, Austrian and Swiss markets.
• Maintenance of device master data in SAP for Germany, Austria and Switzerland.

Qualifications

To be successful in this role you will :

German and English Language skills to professional level.

Outstanding organisational skills.

Solid team player with high degree of self-motivation

You may hold a qualification in any of the areas below, to allow you to develop within sales :

Chemical or chemical engineering, materials science or a similar field

Qualification as chemical technical assistant, physical technical assistant or similar.

Industrial business management assistant.

Science related background and education would be beneficial.

In return, you will receive :

Continuous professional development throughout your career.

Additional benefits such as pension insurance, continued payment of wages in the event of illness beyond the statutory obligation

We're actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of teams reflecting the communities they serve.

We can make reasonable adjustments to our interview process according to your needs. We are proud to offer our employees the opportunity, where we can, to work flexibly. Please don’t hesitate to ask during the recruitment process around hybrid working and flexibility; we’ll do our best to support you.