Product support specialist Jobs in Reichelsheim (Odenwald)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.

Learn about the Danaher Business System which makes everything possible.

The IT Support Technician is responsible for being the first point of contact and support for the entire IT organization, the Technician must be able to explain technical issues to non-technical users. Primary duties of the technician include assessing incidents and requests and resolving issues when possible as well as assisting with more complex technical issues. The Analyst also participates in other desktop system work such as configuring and deploying new systems, maintaining existing hardware and software and assisting in employee moves. The position is responsible to recommend and develop procedures and standards that improve the quality and delivery of service to customers.

This position reports to the IT Service Manager, EMEA and is part of the IT Operations located in Germany and will be an on-site role.

We are a very inclusive organization and are aware of our social responsibilities. We will therefore welcome and give special consideration to the applications of severely disabled persons.

In this role, you will have the opportunity to :

• Manage and resolve customer issues by handling incoming tickets and conducting technical research.
• Perform local and remote troubleshooting sessions to identify and implement solutions.
• Create, monitor, and follow up on Support Requests via ServiceNow.

The essential requirements of the job include :

Demonstrated experience in providing end-user support, including resolving escalated technical issues and improving support processes.

Travel, Motor Vehicle Record & Physical / Environment Requirements : if applicable for role

It would be a plus if you also possess previous experience in :

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info .

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com .

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.