Product support specialist Jobs in Reinheim

WOULD YOU LIKE TO BE PART OF A FAST - GROWING ORGANISATION?

JOIN US AS IT SUPPORT SPECIALIST AT ODYSSEY HOTEL GROUP

ABOUT ODYSSEY

We're The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by ActivumSG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.

ODYSSEY CULTURE

You’ll be joining a fast-moving, ambitious, and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we'll be a good fit. We pride ourselves with a collaborative mindset.

THE POSITION

We are looking for a motivated IT Support Specialist to join our dynamic team. In this role, you will play a crucial part in maintaining and improving our IT systems, ensuring smooth operations across our hotels in Frankfurt and surrounding areas .

Odyssey Hotel Group is rapidly expanding, and this means plenty of opportunities to optimize and innovate. AI, cloud migration, and automation in ERP, POS / PMS, and CRM tools are just some of the exciting areas where you can make an impact. If you are a tech-savvy professional looking to grow in the hospitality sector, this is your chance!

YOUR KEY RESPONSIBILITIES

Provide technical support and troubleshooting for hotel and headquarter staff.

Manage and resolve IT incidents efficiently to ensure minimal disruption to operations.

Monitor hardware, software, and system performance metrics.

Collaborate with the IT team to optimize service levels and incident management processes.

Participate in innovative projects, including AI integration and cloud migration.

Ensure the security and integrity of IT systems and data.

WHAT YOU WILL YOU BRING?

A degree in Information Technology, Computer Science, or a related field.

Strong problem-solving skills and ability to work under pressure.

Knowledge of Windows Server, Azure, PMS / POS software (preferred), and ticketing systems.

Excellent communication skills and a team-oriented mindset.

A passion for travel and willingness to work flexible hours.

Previous experience in the hospitality sector is a plus.

B2 level in English and German.

WHY THIS ROLE AT ODYSSEY?

Attractive benefits package.

Employee discount rates in more than 8000 hotels, for you and your family.

Your personal development taken seriously. You have the option to grow within our diverse hotel brands and our headquarters.

Access to diverse resources through Empowr for personal well-being support.

Room for your ideas and creativity - your vision is important to us.

Working from beautiful locations.

Working in a dynamic and expanding work environment where no day is the same.

A culture where great colleagues become true friends.

Diversity in the work and tasks and getting involved in projects.

The chance to work with a dynamic and innovative team in a leading hospitality company.