Desktop Support (Full Time)

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Desired Experience :
• End User Support Experience
• Three to four (3-4) years’ experience providing IT Infrastructure field support which
• includes troubleshooting hardware, software, operating system issues and problems and
• fixing the issues without impacting / violating the hardware warranty or customer security
• compliance requirements.
• Good Customer management skills,
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Self- Driven and result-oriented.
• Really passionate about the work
• Ability to work with deadlines and complete tasks on time.
• Hardware Troubleshooting and Repair
• Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
• Basic knowledge of enterprise LAN, WAN, Server setups, and concepts. Ability to perform
• smart and physical assistance activity under instruction, at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Conference room A / V equipment assistance & troubleshooting
• Basic VOIP phone configuration & troubleshooting
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels all under Smart Hands’ capability

Operating System & Software

• Skilled in desk-side support for Installing & troubleshooting Operating Systems (Win 7 / Win 10 / MAC / Linux)
• Experience with Anti-spyware and Anti-virus software.
• Basic installation and troubleshooting of standard software / applications like Adobe, browsers
• Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
• Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP working principles
• Basic understanding, mail configuration and troubleshooting of Mobile Device
• Management system ( Airwatch / Xenmobile / Mobile iron etc),
• Basic understanding on Data backups,
• Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
• Basic configuration & troubleshooting of Apple machines / mobile devices
• Contribution towards creating KB article
• Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines

Tools & Process

• Knowledge and experience on Service requests and incident management process,
• Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
• Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),

Personal Attributes :

• Excellent End-user computing skills.
• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and excellent communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information
• Language Proficiency : German, English

In-depth knowledge of :

• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Microsoft Office applications
• PCLaptop hardware
• PCLaptop peripherals, including printers
• Mobile devices

Basic knowledge of :

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following :

• PCLaptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

3+ years of relevant experience.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @