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Help Desk Clerks - Kaiserslautern

Why IDS?

IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients. Outstanding past performance built IDS’s reputation as the leading provider of support for multifaceted operations.

IDS International are seeking Help Desk Clerks (HDC) to support the “Total Maintenance Contract for the Kaiserslautern Military Community.” The HDCs are responsible for overseeing timely delivery of quality technical support service to clients, whether they are internal clients working for the same company or external clients who have contracted technical support service. This requires both knowledge of the software or hardware systems being supported and effective personnel management skills. This position is contingent upon contract award.

Responsibilities :

• Provide services via phone and in person to users for both standard and non-standard hardware and software systems.
• Respond to user questions concerning problem resolution status.
• Install and configure new hardware devices and software applications.
• Assist in the development and maintenance of helpdesk documentation and training materials.
• Build PCs for new employees and provide upgrades for existing employees.
• Configure and reset application and network access accounts where required.
• Coordinate with users for setups, installations, and upgrades.
• Monitor and manage helpdesk tickets through an ITIL aligned ticketing system in a timely manner.
• Thoroughly document problem resolutions and customer interactions.
• Provide assistance with IT asset inventory management.
• Work remotely with vendors to troubleshoot unique hardware and software systems.
• Assist in developing standard IT procedures.
• Maintain printers, scanners, and smartphones.
• Research and remain current in software and hardware technologies to provide accurate responses to user questions.

Required Qualifications :

Preferred Qualifications :

Language Requirements :

Computer Skills :

Benefits eligibility may vary based on project site or contract but typical benefits are listed below.

IDS’s competitive benefit package starts you off out on the right foot. Eligibility begins day one.