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ROLE SUMMARY

The General Manager will be responsible for managing personnel, inventory purchasing and tracking, sales goals and bonus targets, as well as the general day-to-day matters for their assigned store. The General Manager should support and motivate employees to perform at their highest while staying in regulatory compliance and follow approved Standard Operating Procedures. You will communicate effectively with all levels of the organization to implement and maintain store goals, protocols, policies, and procedures in accordance with company standards, maximize the SEE philosophy (Speed, Efficiency, Empathy) and maintaining the “yes” mentality.

KEY DUTIES AND RESPONSIBILITIES

• Drives sales and revenue
• Maintain the highest level of presentation, customer service, and compassion to all patients
• Plan and implement strategies to drive service standards and attract new customers
• Coordinate daily customer service operations (e.g., sales processes, orders, and payments)
• Ensure maximum profitability and sales growth in all store functions by managing expense budgets, including deposits, accounts receivable, and profit and loss.
• Adhere to all cannabis state-specific regulations and laws, execute, and enforce compliance efforts.
• Create reports, analyze, and interpret retail data, such as revenues, expenses, and competition
• Conduct regular audits to ensure the store is functionable and presentable
• Review, maintain and update all departmental SOP’s and assure that any changes are communicated to employees and the most recent SOP versions are available
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing team members
• Monitor and maintain store inventory
• Communicate with customers and evaluate their needs
• Analyze consumer behavior and adjust product positioning
• Resolve customer complaints / issues
• Research emerging products and use information to update the store’s merchandise
• Schedule and analyze employee work times to ensure the store has adequate coverage daily

SKILLS AND QUALIFICATIONS

ADDITIONAL MINIMUM QUALIFICATIONS

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is :

WORK SCHEDULE

45+ hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Equal Opportunity Employer  l  Trulieve Supports a Drug Free Workplace

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 40 hours per week and will be available “after hours” if an emergency situation should arise.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

Nearest Major Market : Tampa