Sales account manager Jobs in Uffenheim
Zuletzt aktualisiert: vor 9 Tagen
Specialist Account Operations Special Service
adidasUffenheim, BY, DE Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
- Gesponsert
SAMSUNG TV / AV Promoter (m / w / d) in Teilzeit
BLU agency networkBad Windsheim, Deutschland Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
- Gesponsert
Senior Marketing Manager
MundipharmaSugenheim, Bayern, Germany Mehr anzeigenZuletzt aktualisiert: vor 16 Tagen
Projektmanager (m / w / d) für technische Kunststoffkomponenten, Business Unit Mobility
Wirthwein97993 Creglingen Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
- Gesponsert
Verkäufer im Innendienst (m / w / d)
Reifen Müller GmbH & Co. KGUffenheim, Bayern, DE Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
Teamlead Account Management (all genders) - Automotive Fasteners
munerio consulting GmbHCreglingen, Baden-Württemberg, GermanyFacility Manager (m / w / d)
Symbiolog GmbHBurgbernheim, Bayern, DEVerkäufer im Einzelhandel (m / w / d) Mobilfunkshop | Teilzeit
mobilezoneAnsbach / Illesheim, DeutschlandRettungssanitäter : in (m / w / d) in Voll- bzw. Teilzeit
ASB-Notfallhilfe gGmbHBad Windsheim, DE Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen
Kinderhaus Manager (Erzieher : in / Kinderpfleger : in mit Schwerpunkt Administration) - 25 Std / Woche
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Duales Studium Wirtschaftsingenieurwesen (m / w / d) - Internationales technisches Vertriebsmanagement ab 2025
WIRTHWEIN SECreglingen Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Ausbildung als Zugbegleiter (Umschulung) (m / w / x)
Arverio Deutschland GmbHBayern, DEWarenverräumer (m / w / d) in Burgbernheim
SIG Sales WarenverräumungBurgbernheim, Bayern, DeutschlandSenior HR Business Partner Ochsenfurt (m / w / d)
DanoneOCHSENFURT, DE Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Verkäufer - Vollzeit (m / w / d)
Matchtrex GmbHIppesheim, DEAircraft Mechanic UH-60, AH-64, CH-47 / (Maintenance Hangar Boss) -AM-3 (A&P / FCC) - Illesheim, Germany
AmentumIllesheim, GermanyVerkäufer - Vollzeit (m / w / d)
Eni Deutschland GmbHIppesheim, DESales Profi Glasfaserausbau DE (m / w / d)
Vodafone Deutschland GmbHBayern, DE Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
Warehouse Manager Leitstand Logistik (m / w / d)
mömaxUffenheim, Bayern, DEDiese Stelle ist in deinem Land nicht verfügbar.
Specialist Account Operations Special Service
adidasUffenheim, BY, DEVor 12 Tagen
StellenbeschreibungActing as a key user and / or tester in system and process-based IT projects as well as updating and adapting test scenarios. Support in projects and workshops to achieve departmental goals. Wholesale accounts Consumer Account Operations Team Ecom and Own Retail Europe External Account Operations : Webhelp Product Quality and Marketing Team Returns Department Sales Team IT TEAM Credit Management Team Insurance department Advanced knowledge of MS Office, SAP, Salesforce and Micro Strategy Fluency in German (written and spoken) Advanced knowledge of English (written and spoken) High degree of customer orientation and communication skills Process-oriented thinking and in-depth understanding of complex interrelationships Confident, positive and committed team member who contributes to a high performing culture within the team and department Experience of working under pressure to meet deadlines and conflicting priorities Successfully completed vocational training in the field of industry and logistics, with further training or a Bachelor's degree At least 1 year of experience in a role with direct contact to external or internal customers
Purpose & Overall Relevance for the Organisation :
Provide world-class customer service to our customers and consumers in collaboration with the sales organization and key departments to meet the company's strategic business plan.
Ensure reliable, appropriate and competitive customer service in handling returns and complaints within customer service for all sales channels. Point of contact internally and externally for product quality issues.
Key Responsibilities :
- Processing returns and complaints in line with policy and recording all queries in the CRM system (Salesforce)
- Returns : Review and decide on return requests and discrepancies, followed by rejection or management of the process until credit note is issued
- Complaints : Validate, record, reject or approve complaints for credit notes for immediate decisions, and returns, quality defects
- Support with discount and price differences
- Finding solutions to problems in collaboration with the interfaces (warehouse, product management, returns department) to avoid complaints
- Recording all processes in the CRM (Assist) system and logging this information in the statistics for status monitoring and KPI analysis
- Creating the necessary documents for recording credit notes in compliance with the applicable signature regulations
- Support Ecom Service via Salesforce for the Quality Assurance department and support the Board Complaints team with product issues and hardship cases
- Contact person for Own Retail Europe in the processing of hardship cases
- Contact person for product problems and ensuring that all necessary information is forwarded to Quality Assurance and Product Managers
- Processing retailer and consumer submissions and developing individual solutions for hardship cases
- Retailer and consumer support by telephone (hotline), letters and emails
- Checking the immediate decision and deriving measures if necessary
- Initiating retailer returns and active exchange with all responsible interfaces
- Arranging dealer returns and active exchange with all responsible interfaces
- Communication with customers via coordinated channels
Clarification of the facts and coordination of the necessary measures by promptly passing on the required information
Key Relationships :
Knowledge, Skills and Abilities :
Requisite Education and Experience / Minimum Qualifications :