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Customer Success Manager - Energy & Geospatial technology (German-speaking)

Customer Success Manager - Energy & Geospatial technology (German-speaking)

Gilytics AGWiesbaden, Germany
Our cutting-edge cloud platform automates routing, design, and analysis for everything from power lines to hydrogen networks. Bitte lesen Sie die folgende Stellenbeschreibung sorgfältig durch, um si...Mehr anzeigenZuletzt aktualisiert: vor 15 Tagen
  • Gesponsert
Solution Consultant – Data & Process Integration Services / Master Data Management (d / m / f)

Solution Consultant – Data & Process Integration Services / Master Data Management (d / m / f)

Henkell & Co. Sektkellerei KGWiesbaden
We are seeking a dynamic and experienced Solution Consultant to join our team, specializing in Data & Process Integration Services and Master Data Management.Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Intern Bachelor / Master– Student R&D Industrial Automation (m / f / d)

Intern Bachelor / Master– Student R&D Industrial Automation (m / f / d)

HoneywellMainz-Kastel, Hessen, Germany
Honeywell is one of the world's leading manufacturers in terms of technology and manufacturing processes.In over 100 countries around the world, 132,000 employees develop and manufacture pioneering...Mehr anzeigenZuletzt aktualisiert: vor 13 Tagen
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Software Tester (m / w / d) - Quality Assurance, Ingenieur

Software Tester (m / w / d) - Quality Assurance, Ingenieur

AOEWiesbaden, DE
Mit deinem Team erstellst du interessante, innovative Software-Lösungen auf höchstem Niveau.Gemeinsam mit dem Entwicklungsteam identifizierst du Testfälle, die automatisiert getestet...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
  • Gesponsert
Solution Consultant – Data & Process Integration Services / Master Data Management (d / m / f)

Solution Consultant – Data & Process Integration Services / Master Data Management (d / m / f)

Nahrungs- & Genussmittel KarriereWiesbaden, Germany
We are seeking a dynamic and experienced Solution Consultant to join our team, specializing in Data & Process Integration Services and Master Data Management. Central responsibility for solutions in...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
Senior Agile Expert : in (m / w / d)

Senior Agile Expert : in (m / w / d)

SOKA-BAUWiesbaden, Hessen, Germany
Faire Arbeitsbedingungen am Bau schaffen, Urlaubsansprüche und Altersvorsorge für 1,8 Mio.Menschen sichern : SO gut KAnn das nur SOKA-BAU! Als Partner für Service und Vorsorge in der Bauwirtschaft s...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Software Developer

Software Developer

SOSiWiesbaden, Germany
The SOSi team is growing in Europe, and we have an immediate opportunity for a talented and dedicated.SOSi is a family-owned government contractor with a long history of providing technical solutio...Mehr anzeigenZuletzt aktualisiert: vor 21 Tagen
  • Gesponsert
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Duales Studium / Duale Studenten â Master Informatik (m / w / d)

Duales Studium / Duale Studenten â Master Informatik (m / w / d)

SVA System Vertrieb Alexander GmbHWiesbaden, Hessen, DE
Duales Studium 2026 – Werde Teil unseres Teams!.Du hast Dein Bachelorstudium erfolgreich abgeschlossen und willst jetzt den nächsten Schritt gehen? Du möchtest Dein Wissen vertiefen, praktische Erf...Mehr anzeigenZuletzt aktualisiert: vor 17 Stunden
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(Senior) Consultant SAP MDG (m / w / d) Master Data Governance

(Senior) Consultant SAP MDG (m / w / d) Master Data Governance

Unternehmensberatg., Wirtschaftsprüfg., Recht KarriereRaunheim, Germany
Wir sind die Berater der Weltmarktführer : Hochmotivierte Expertinnen und Experten, die als erfolgreiches Team digitale End-to-End-Geschäftsprozesslösungen vorantreiben. Gemeinsam stärken wir die Zuk...Mehr anzeigenZuletzt aktualisiert: vor 19 Tagen
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Duales Studium Master of Science Wirtschaftsinformatik (m / w / d) Start 2026

Duales Studium Master of Science Wirtschaftsinformatik (m / w / d) Start 2026

Sonstige Branchen KarriereWiesbaden, Germany
Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
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Senior Program Manager (m / w / d) - Platform Delivery - Inklusiver Job 🦼 🦻 🦯

Senior Program Manager (m / w / d) - Platform Delivery - Inklusiver Job 🦼 🦻 🦯

Boehringer IngelheimIngelheim am Rhein, Rheinland-Pfalz, DE
Bei Boehringer Ingelheim setzen wir uns dafür ein, den Wert unserer Daten zu maximieren und eine datengetriebene Kultur zu fördern. Unsere Plattformen für Daten, Analytics, KI und Integration stehen...Mehr anzeigenZuletzt aktualisiert: vor 13 Stunden
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GMP LIMS & Master Data Specialist – Analytical Lab(m / w / d)

GMP LIMS & Master Data Specialist – Analytical Lab(m / w / d)

Aktiv Personal-Service GmbH - MainzIngelheim am Rhein, Deutschland
Aktiv Personal-Service - Unser Angebot : .Der Name steht für Kompetenz, Fairness und Seriosität.Bei uns steht die Zufriedenheit unserer Kunden und unserer über.Dank unseres dichten Sta...Mehr anzeigenZuletzt aktualisiert: vor 3 Stunden
Dein Neustart als IT-Berater im Produktmanagement (IHK) (m / w / d) - 100% Homeoffice

Dein Neustart als IT-Berater im Produktmanagement (IHK) (m / w / d) - 100% Homeoffice

Forward Education GmbHWiesbaden, DE
Homeoffice
Wer steckt hinter dem Franklin Institute of Applied Sciences?.Wir erkennen Talente und schaffen für Menschen mit den unterschiedlichsten Hintergründen die Möglichkeit, eine stabile, sichere und erf...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
  • Gesponsert
Duales Studium Master of Science Wirtschaftsinformatik (m / w / d) Start 2026

Duales Studium Master of Science Wirtschaftsinformatik (m / w / d) Start 2026

LOTTO Hessen GmbHWiesbaden, de
Aktive Mitarbeit im Projektmanagement sowie bei bereichsübergreifenden Initiativen zur Gestaltung, Optimierung und Digitalisierung von Prozessen. Tiefgehende Einblicke in ERP-Systeme, Controlling, B...Mehr anzeigenZuletzt aktualisiert: vor 28 Tagen
Trainee Agile Coach

Trainee Agile Coach

HelloAgile | HelloDesignWiesbaden, Hessen, Germany
Quick Apply
HelloAgile befindet sich im Herzen des Rhein-Main Gebietes.Von hier aus helfen wir unseren Kunden New Work und agile Managementmodelle zu verstehen, im eigenen Umfeld anzuwenden und nachhaltig umzu...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
SOC Service Manager (m / w / d)

SOC Service Manager (m / w / d)

SVAWiesbaden
Sie verantworten die Leistungserbringung und Qualitätssicherung der laufenden Managed-Services-Verträge sowie die systematische Verbesserung der Prozesse im Service Management.Sie steuern und begle...Mehr anzeigenZuletzt aktualisiert: vor 26 Tagen
Dein Einstieg in eine sichere Zukunft : Werde Projektmanger (m / w / d) - Quereinsteiger willkommen!

Dein Einstieg in eine sichere Zukunft : Werde Projektmanger (m / w / d) - Quereinsteiger willkommen!

HypercampusMainz, DE
Bildungsträger (AZAV-zertifiziert) mit Fokus auf IT-Weiterbildungen mit Schwerpunkt IT im Gesundheitswesen.In unseren Online-Weiterbildungen vermitteln dir erfahrene Dozierende das nötige Know-how,...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Senior Project Manager E-Commerce / PIM (all genders)

Senior Project Manager E-Commerce / PIM (all genders)

UDG Ludwigsburg GmbHMainz, Rheinland-Pfalz, Deutschland
Quick Apply
Senior Project Manager E-Commerce / PIM (all genders).Senior Project Manager E-Commerce / PIM (all genders).Sei der Held für unsere Mitarbeiter / innen und Kunden! Sorge für eine Top-Infrastruktur, glück...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
NexTPro – NextGen Training Programme IMB Research Placements for Bachelor & Master students (mfd)

NexTPro – NextGen Training Programme IMB Research Placements for Bachelor & Master students (mfd)

Institute of Molecular BiologgyMainz, Rhineland-Palatinate, Germany
Institute of Molecular Biology gGmbH (IMB).Centre of Excellence for Life Sciences funded by the Boehringer Ingelheim Foundation and the State of Rhineland-Palatinate and located within the campus o...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Success Manager - Energy & Geospatial technology (German-speaking)

Customer Success Manager - Energy & Geospatial technology (German-speaking)

Gilytics AGWiesbaden, Germany
Vor 15 Tagen
Stellenbeschreibung

we are transforming how energy, telecom, and transport infrastructure is designed. Our cutting-edge cloud platform automates routing, design, and analysis for everything from power lines to hydrogen networks.

Bitte lesen Sie die folgende Stellenbeschreibung sorgfältig durch, um sicherzustellen, dass Sie für diese Stelle geeignet sind, bevor Sie sich bewerben.

We've earned international recognition and continue pushing the limits to deliver unmatched value to our clients.

Our goal? To be the standard for automated infrastructure design and make planning more transparent, digital, and accessible.

We're looking for a Customer Success Manager to join our growing international team. If you're passionate about customer relationships in the energy sector and love bridging teams to drive innovation, we want you!

Tasks

Responsibilities

Understand our role in the industry

  • Shape the Next Generation of Infrastructure : Master the complexities of linear infrastructure planning, collaborating with the Gilytics team and our customers to drive transformative change.
  • Become a Visionary Connector : Engage with industry leaders at key events, translating their needs into innovative solutions that redefine infrastructure planning.
  • Create a Dynamic Customer Partnership : Develop a strategic customer engagement model that fosters continuous collaboration and empowers our customers to achieve their vision.
  • Contribute to AI strategy

Serve our customers

  • Accelerate Customer Onboarding : plan and execute software roll-outs for new customers, ensuring a smooth onboarding experience.
  • Foster Product Adoption Through Expert Training : conduct regular training sessions and provide updates on new product features to our customers.
  • Lead Problem-Solving Workshops : organize workshops for customers focused on use cases and best practices, collaborating with the technical team to address specific challenges.
  • Build a Dynamic Customer Community : Design and execute engaging customer events, fostering collaboration and knowledge exchange.
  • Architect Future-Proof Solutions : Identify customer pain points and design seamless product integrations that drive efficiency and innovation.
  • Be the Customer's Strategic Partner : identify customers' needs and create a vision of how our product integrates into processes and existing IT landscapes.
  • Translate Vision into Reality : Advocate for customers and resolve customer issues with the help of Gilytics product development team
  • Connect the Innovation Dots : Bridge the gap between sales, customers, and product development, ensuring a cohesive and dynamic innovation cycle
  • Ignite Continuous Engagement : keep clients engaged and regularly using Gilytics products
  • Be a strong member of the team

  • Champion Customer Priorities : Manage and prioritize requests with laser focus, collaborating with product development to deliver rapid solutions.
  • Drive Strategic Revenue Expansion : Identify upselling opportunities and ensure seamless subscription renewals, maximizing customer lifetime value .
  • Be the customer support champion : Optimize the customer support process for efficient handling of inquiries and ongoing improvement of customer experience.
  • Pioneer Customer Success Metrics : Define and measure key performance indicators, shaping the future of customer engagement at Gilytics.
  • Empower Sales & Marketing with Product Expertise : Educate and support the Marketing and Sales Team to ensure product related customer communication can be completed in an efficient and timely manner.
  • Team Building : Travel to meet with the team in our office in Valencia.
  • Requirements

    Qualifications

    Education & Technical Background

  • Master's degree in Geoinformatics, Environmental / Civil or Electrical Engineering, Physics, or a related technical field.
  • Alternatively, a business degree combined with strong technical acumen and understanding of spatial modelling or energy systems.
  • Solid understanding of energy network and infrastructure planning, renewable energy, spatial and environmental assessment, and GIS-based modelling for infrastructure design.
  • Professional Experience

  • 4+ years of professional experience in B2B customer relationship management, customer success, or product management, ideally within SaaS, GIS, utilities, or energy sectors.
  • Proven ability to manage international enterprise clients, ensuring high satisfaction, adoption, and retention.
  • Experience in project management, requirements analysis, and conceptual system design, translating complex technical needs into actionable solutions.
  • Skilled in data analysis and reporting, generating insights from customer usage and performance metrics.
  • Skills & Competencies

  • Strong analytical mindset, attention to detail, and data-driven decision-making.
  • Excellent communication and stakeholder-management skills, able to interact effectively with technical and non-technical audiences.
  • Highly organized with the ability to prioritize across multiple projects and deadlines.
  • Familiarity with Agile / SCRUM methodologies and collaborative digital workflows (e.g., Jira, Confluence, etc.).
  • Demonstrated proactive approach : anticipate challenges, propose strategic initiatives, and drive continuous improvement.
  • Mindset & Cultural Fit

  • Thrive in diverse, cross-cultural environments, bringing a global perspective to customer engagement.
  • Curious and self-driven learner, eager to master new technologies and understand the evolving energy sector.
  • Collaborative, empathetic, and customer-focused personality with a passion for solving complex challenges.
  • Languages

  • Fluent in German and in English (spoken and written).
  • Professional proficiency in Spanish or French are highly valued.
  • Benefits

    What we offer

  • Pioneer the Future of Energy : Directly impact the global energy transition, shaping the future with disruptive technology.
  • Accelerate Your Career by Changing the Energy World : Join a fast-paced, impact-driven tech startup and grow alongside a highly motivated team.
  • Work Where You Thrive : Choose the flexibility of remote work within Spain or Germany or join our vibrant team on-site.
  • Experience True Work-Life Agility and a Culture of Innovation : Enjoy flexible working hours and a dynamic, friendly, and agile culture.
  • Your Ideas Matter : Enjoy a high level of autonomy and a direct influence on key decisions.
  • Compensation depending on seniority, experience, fit to the job description. xmdgtar
  • A corporate laptop and smartphone are provided.