Purpose & Overall Relevance for the Organization :

Contributes to the achievement or exceeding of sales figures and KPI targets by :

• Creating an emotional connection with the customer and representing the brand values
• Serving customers and diligently executing store operations
• Using specialist knowledge and experience to give feedback and support to certain team members

Responsibilities :

Pays attention to correct payment processes including careful product handling

Ensures ordering of means of payment

Completes cashing-up procedures

Takes responsibility for complaint management and the processing of customer orders

Conducts inventories of small parts

Is aware of store targets and actively works to meet or exceed these by using all the resources

available

Identifies improvement possibilities and communicates suggestions to Store Management in order

to steer commercial success

Is responsible for the onboarding and initiation training of new cashiers

Is a role model for customer service, using the customer service model

Shares his / her customer service experience and coaches selected team members so that they can

strengthen their skills in this area

Maintains an appealing, pleasant and inviting environment for customers to shop in and pays

attention to tidiness and cleanliness (if applicable)

Complies with store rules and procedures (SOM regulations) and maintains a safe and pleasant

working environment

Collaborates productively and respectfully with team members to meet or exceed store targets

Is always willing to support other team members, if required, and guides the team

Signalizes a desire to continually learn and seizes all available opportunities to advance his / her

development and increase performance

Endless Aisle (if applicable) : informs customers about new ordering / sales possibilities in the online

shop and uses the Endless Aisle tablet to offer product descriptions and / or customer feedback on

products during the sales process

Click & Collect (if applicable) : supervises and monitors new online orders which are placed by online

customers and have to be reserved, packed and handed over to the customer in the store

Authorities :

Conducts feedback conversations

Returns and exchange management, handling of minor complaints, higher level of authorization in

the inventory management system

Represents the (Assistant) Cash Desk Manager and Floor Manager in their absence (if applicable)

Key Relationships :

Customers

Colleagues and supervisors

Knowledge, Skills and Abilities :

Competence of an Advanced Retail Professional

Expectations booklet for ARP

Requisite Education and Experience / Minimum Qualifications :

Vocational training in retail or apprenticeship as a sales associate and multi-year work experience

At least 12 months of work experience in sport and / or fashion retail, advanced sales experience and

a solid knowledge of products, retail and the industry

Basic knowledge of English

Basic literacy and numeracy skills and advanced communication skills