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Customer Success Operations Specialist (m / f / d)
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ATESTEO GmbH & Co. KGAlsdorf, Nordrhein-Westfalen, DeutschlandCustomer Success Operations Specialist (m / f / d)
West Pharmaceutical Services Deutschland GmbH &Co. KGEschweiler, GermanyDo You Believe in Quality, Service and Team Spirit? Then Implement these Values Together with Us.
Make a difference as a
Customer Success Operations Specialist (m / f / d)
West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2020 sales of $2.14 billion reflect the daily use of approximately 112 million of its components and devices which are designed to improve the delivery of healthcare to patients around the world.
Location : Eschweiler, NRW, Germany
Department : Customer Service
Job Summary
The Customer Success Operations Specialist is a process-focused role, who works to increase the efficiency of the processes and workflows residing in the customer success organization. Within this function, the individual manages to operate independently with great attention to detail, ensuring a high level of data quality and data integrity is maintained in the system. This role thrives in a fast-paced environment, is focused on accuracy and accountability, always ready to reach out and support the global team. This role will partner closely with the customer engagement team, and, as a trusted and reliable partner will ensure our customers receive the best experience. This role handles all ERP-related aspects for proprietary business as well as contract manufacturing and analytical services to provide a solid base for a phenomenal customer journey. This role will be an advocate for our customers and work across the company to ensure that our customers receive the best experience.
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