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Strategic director • nackenheim
Technical Service Director (m / f / d)
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SigenergyRhineland-Palatinate, Germany- Vollzeit
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Technical Service Director (m / f / d)
Location : DACH Region
Employment Type : Full-Time
About the Role
As Technical Service Director, you will lead and oversee the entire service operations for Sigenergy's energy storage systems (ESS) across the DACH region. Your mission is to ensure best-in-class service quality, customer satisfaction, and operational excellence while driving strategic service initiatives. You will manage technical support teams, develop service frameworks, and strengthen relationships with installers, EPCs, and distributors to deliver exceptional after-sales service and technical training.
This role requires strong technical expertise, leadership, and strategic vision to enhance service efficiency, scalability, and customer experience.
Key Responsibilities :
Service Operations & Strategy
- Develop and implement a comprehensive service strategy , ensuring seamless technical support and after-sales service for inverter & ESS solutions.
- Lead, manage, and expand the service team, including field engineers and technical support staff.
- Establish and continuously improve service processes, response time, and efficiency KPIs in coordination with global HQ.
- Oversee on-site service, remote support, and warranty processes to ensure high service levels.
- Build scalable service models to support business growth and market expansion.
Customer Success & Technical Support
Training & Knowledge Management
Leadership & Stakeholder Management
What We Are Looking For