All about the role

This role requires excellent collaboration across different functional and specialised teams and can bridge the gap with the City, Country, and HQ teams. We need an exceptional leader who primarily holds a strong heart for operations, who is an innovator and who can build and mentor strong teams to achieve their full potential. We believe in solving local problems with local solutions, so understanding your market and delivering custom messages is important.

The Logistics Head of Operations role presents a challenging yet rewarding opportunity at the intersection of analytical and creative thinking, with a significant impact on both our people and our business.

As a member of the Logistics Management Team you will report directly and be the right arm to the Logistics Country Director for Germany, based in Berlin.

Key responsibilities :

Strategy and Operations :

• Act as one of the leading forces for our German market, develop and champion the strategy with the operations management team, and mobilise resources to execute the strategy.
• Identify and deliver growth initiatives such as geographic expansion, restaurant delivery area optimisation and service time extensions.
• Be accountable for the quality of delivery service and associated KPI’s that impact couriers, customers, restaurants.
• Use quantitative and qualitative data to build strategies and inform decision making
• Ensure the delivery service is operated compliantly and with a high regard for the safety of all stakeholders involved
• Lead operational efforts with potential 3rd party logistics providers
• Identify, assess and prepare for potential changes in the regulatory environment impacting the business

Cross Functional Efforts and Key Stakeholders Management

Talent Management :

What will you bring to the table

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