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Team lead customer service • florstadt

Zuletzt aktualisiert: vor 18 Stunden
Customer Success Manager

Customer Success Manager

GTT Communications, Inc.DE Frankfurt, Neu, Isenburg
Vollzeit
Hybrid -Dusseldorf, Frankfurt, Munich, Geneva or Zurich.GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and mac...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
  • Gesponsert
Salesperson SrJr as Business Development Manager in South East Asia Indonesia Malaysia

Salesperson SrJr as Business Development Manager in South East Asia Indonesia Malaysia

A&V Nutri Pharm GmbHWetteraukreis, Hesse, Germany
We are a wholesale company dealing in health and beauty products.We specialize in distribution of highquality cosmetic products as well as pharmaceutical products worldwide.We are growing internati...Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen
Team Lead visuelles Marketing (m / w / d)

Team Lead visuelles Marketing (m / w / d)

REWERosbach vor der Höhe, Hessen, DE
Sie verantworten die Planung, Umsetzung und Kontrolle aller Dekomaßnahmen bei Neueröffnungen, Umbauten oder Instandhaltungen nach nationalem Supermarkt-Konzept. Sie tragen zur Förderung von Trends u...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Immobilienmakler (m / w / d) im Team

Immobilienmakler (m / w / d) im Team

W&W-GruppeBad Nauheim, Hessen, DE
Als selbständiger Handelsvertreter (m / w / d) nach § 84 HGB beraten und betreuen Sie Ihre Kunden bei der Verwirklichung ihrer Wohnwünsche. Sie sind in Ihrer Vertriebseinheit Ansprechpartner (m / w / d) für...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Mitarbeiter (m / w / d) Service-Werkstatt / Reparaturabteilung

Mitarbeiter (m / w / d) Service-Werkstatt / Reparaturabteilung

TiCad GmbH & Co. KGAltenstadt, DE
MITARBEITER (M / W / D) SERVICE-WERKSTATT / REPARATUR­ABTEILUNG.Zur Unterstützung unseres Werkstatt-Teams in Altenstadt suchen wir ab sofort in Vollzeit einen. MITARBEITER (M / W / D) SERVICE-WERKSTATT / RE...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
Immobilienrechtspartner •in / Team

Immobilienrechtspartner •in / Team

Schollmeyer&SteidlHessen
Diese exzellente internationale Kanzlei stellt in Frankfurt eine kleine exquisite Einheit dar.Strategisch sinnvoll und daher sehr gesucht ist ein schlagfertiges Immobilienrechtsteam mit nachhaltige...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Gesundheits- und Krankenpfleger m / w / d ab 3800€ + Support the Team - Team Offenbach

Gesundheits- und Krankenpfleger m / w / d ab 3800€ + Support the Team - Team Offenbach

KBS Group GmbHBad Nauheim
3.800,00 € monatlich
Aufgaben, Kompetenzen und Verantwortung.Planung und Dokumentation der Pflegemaßnahmen.Ansprechpartner für Patienten, Angehörige und Mitarbeit. Umsetzung der ärztlich veranlassten Maßnahmen.Berufsaus...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Service-Techniker im Außendienst (m / w / d)

Service-Techniker im Außendienst (m / w / d)

HOESCH Design GmbH KarriereHessen, Germany
Hoesch Design GmbH hat seit 50 Jahren auf dem Sanitärmarkt einen Namen als Premiumanbieter im Bereich Duschen, Baden und Dampfen. Unsere Märkte befinden sich in Europa, Nah- und Fernost.Die Marke HO...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Teamleiter Customer Service m / w / d

Teamleiter Customer Service m / w / d

RandstadRosbach vor der Höhe, Hessen
Unbefristet
Seine Kunden im deutschen Gesundheitsmarkt werben bei ihren Endverbrauchern mit dessen Herstellernamen.Für seinen Standort in Rosbach vor der Höhe sucht er über uns in der direkten Personalvermittl...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Lead Generierung im Rhein-Main Gebiet

Lead Generierung im Rhein-Main Gebiet

OBSESSION GmbHNiddatal, Deutschland
Lead Generierung im Rhein-Main Gebiet.Aufgabe ist es zu Gastronomen in deiner Nähe zu fahren und Sie zur Eröffnung einzuladen. Du bist kommunikativ, motiviert und hast Spaß daran, Menschen zu begeis...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
  • Neu!
Client Service Group Head (Mensch) Finance

Client Service Group Head (Mensch) Finance

MindShareFriedberg, DE
Als Account Group Head (Mensch) führst du eigenständig ein kleines Team und übernimmst gleichzeitig die strategische Kundenberatung. Darüber hinaus hast du folgende Aufgaben : .Planung, Umsetzung, Ana...Mehr anzeigenZuletzt aktualisiert: vor 18 Stunden
Account Executive

Account Executive

Iron MountainRaiffeisenstr.17, Rosbach, DEU
Vollzeit
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us.Whether you’re loo...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Lead Consultant SAP BI / Analytics (m / w / d) FFM

Lead Consultant SAP BI / Analytics (m / w / d) FFM

INFOMOTION GmbHBad Nauheim, Germany
Mehrjhrige Berufspraxis in der Projektleitung bzw.Solution Architect oder Full-Stack-Entwickler / -in im SAP BI-Umfeld jeweils mit Einblicken in die Frontend- und ETL-Entwicklung.Erfahrung in der Zu...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager (m / w / d)

Customer Success Manager (m / w / d)

Riedel CommunicationsButzbach
Riedel Networks ist ein in Privatbesitz befindlicher, globaler Netzwerkanbieter, der sich auf maßgeschneiderte Netzwerke konzentriert. Wir sind im Gartner Magic Quadrant für Network Services, Global...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Team Lead Formulation Development (m / w / d)

Team Lead Formulation Development (m / w / d)

Engelhard Arzneimittel GmbH & Co. KGNiederdorfelden
Was 1826 mit der Rosenapotheke in Frankfurt begann, ist heute ein international und modern agierendes, erfolgreiches Pharmaunternehmen mit 550 Mitarbeitern in Deutschland.Geschäftsführergeneration ...Mehr anzeigenZuletzt aktualisiert: vor 11 Tagen
Customer Service Specialist (m •w •d)

Customer Service Specialist (m •w •d)

Nihon Kohden Europe GmbHRosbach vor der Höhe, DE
Seit 1951 in Japan gegründet sind wir im Bereich der Medizingeräte weltweit führender Anbieter und Hersteller.Seit mehr als 70 Jahren bietet Nihon Kohden eine breite Palette medizinischer elektroni...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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HR Technology Governance Lead

HR Technology Governance Lead

ContinentalKarben, Germany
Lead Global HCM Digital Transformation.Leads the endtoend implementation of a cuttingedge Global Digital HCM solution.Monitor project timelines budgets and deliverables to ensure successful deploym...Mehr anzeigenZuletzt aktualisiert: vor 21 Tagen
Customer Support Specialist (German speaking) - relocation to Greece

Customer Support Specialist (German speaking) - relocation to Greece

theHRchapterHessen, Hessen, .DE
Quick Apply
Your Strategic Partner for HR, Payroll & Headhunting Solutions.We are seeking a motivated and customer-focused.This position offers the chance to work in a fast-paced environment while enjoying lif...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
German Customer Support Specialist in Lisbon (3000 Euros Welcome Bonus)

German Customer Support Specialist in Lisbon (3000 Euros Welcome Bonus)

Cross Border TalentsHessen, Germany
3.000,00 € monatlich
Vollzeit
Quick Apply
Take Your Career to the Next Level!.We’re seeking a driven and customer-focused.If you thrive in fast-paced environments, embrace change, and enjoy assisting others, this role is perfect for you!.Y...Mehr anzeigenZuletzt aktualisiert: vor 18 Tagen
  • Gesponsert
Technical Sales Expert Europe - Paint Systems (m / f / d)

Technical Sales Expert Europe - Paint Systems (m / f / d)

ABBFriedberg (Hessen), Hesse, Germany
Technical Sales Expert Europe - Paint Systems (m / f / d).At ABB, we are dedicated to addressing global challenges.Our core values : care, courage, curiosity, and collaboration - combined with a focus o...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
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Customer Success Manager

Customer Success Manager

GTT Communications, Inc.DE Frankfurt, Neu, Isenburg
Vor 20 Tagen
Anstellungsart
  • Vollzeit
Stellenbeschreibung

Position Title : Customer Success Manager

Location : Hybrid -Dusseldorf, Frankfurt, Munich, Geneva or Zurich

Language Skills (Essential) : German and English

About GTT :

GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications — anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges.

Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together . .

Role Summary :

The mission of the Customer Success organization is to establish and maintain strong customer relationships, acting as the voice of the customer and supporting them in realizing the value of their investment while securing retention and growth for GTT. The role of the Customer Success Manager is to build a deep understanding of the customer’s priorities and assures that they are receiving the value they expect. You will build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the GTT experience and ultimately drives revenue retention and growth.

As a Customer Success Manager, you will support the most valued and strategic customers and ensure each is achieving business value for every stage of their lifecycle. You will work as part of the account team to assure effective communication and partnership with your customers. You will serve as a customer guide, helping them navigate through the entire customer journey and serve as a key “Voice of the Customer”, advocating for the customer to assure internal alignment and complete issue resolution while building loyalty and trust to drive retention and lifetime value. As services come up for renewal, you’ll be a key team member developing and implementing the strategy to assure retention.

You will have excellent working relationships with other representatives of GTT who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales, Support, Services and Product teams will be key to this role. You are the voice of the customer within GTT, ensuring your customers can see value each day across the products and services they use.

Job Scope :

The Customer Success Manager will be interacting daily with Account Management, Sales Operations & Service Delivery. The successful applicant will have a proven track record with managing large or strategic account customer base.

Duties and Responsibilities :

  • Be a pillar of effective communication establishing relationships with peers and customers.
  • Proactive engaged with customers throughout their lifecycle as a GTT customer.
  • Serve as the single point of contact, ensuring satisfactory resolution of issues including coordination of cross-departmental GTT resources (e.g., Service Assurance, Service Delivery) for the customer, helping to direct issues to the appropriate internal teams.
  • Provide new client onboarding, with an introduction to customer portal, key processes and first invoice review.
  • Highly engaged in customer issue resolution and handling escalations in real time with appropriate team to avoid further management involvement.
  • Supportive in Billing Dispute management allowing successful collections.
  • Calculate ETL waiver and prevention of suspensions
  • Understanding if customers have additional upsell opportunities in regards to GTT products and services.
  • Develop understanding of customer priorities and challenges, helping them see shared success.
  • Focus on quality of execution; QBRs, Health checks, Account planning and at-risk customer strategies.
  • Support Account executive in developing and executing a strategic business reviews to share progress, metrics, wins and recommendations for the future (products and services) (QBR)
  • Partner with Operations, Delivery and Finance to assure status updates are provided to the customer and issues are resolved
  • Identify and support process improvements to reduce administrative work and improve customer satisfaction across the organization.
  • Support data maintenance projects allowing accurate retention and renewals.
  • Strategic account planning – support Account executive on account expansion and retention plan including clear objectives, requirements and actions that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with GTT.
  • Partner with sales leadership to grow revenue via upsells while providing an ideal customer experience.
  • Contract Renewal. Monitor assigned base of accounts for contract expiration dates and work with account team to develop and execute renewal strategy.
  • Accurately forecast renewal opportunities and churn events.
  • Become extremely proficient regarding all GTT systems and processes that impact servicing the customer

Essential Attributes :

  • Critical thinker and ability to make decisions
  • Ability to work under pressure
  • Strong organisational awareness and strong influencing, decision-making, negotiation and planning skills
  • Excellent written and verbal English communication skills
  • Proven delivery of high quality, consistent customer service and commercial awareness
  • Experience of contract negotiation and supplier management
  • Sound systems and IT literacy (ITIL Foundation Qualified preferred)
  • Flexibility and willingness to travel within Europe (or further) when business needs dictate
  • Desirable Attributes :

  • Inspire collaboration, and drive change with momentum
  • Experienced in navigating ambiguity and ability to be agile in a changing environment
  • Excellent communication skills and the ability to influence where needed
  • Hours / Travel / Shift :

  • Office hours
  • Hybrid
  • Core Competencies :

  • Accuracy and Attention to Detail : Extensive experience in Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
  • Effective Communications : Extensive experience understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
  • Flexibility and Adaptability : Extensive experience in knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
  • Initiative : Working knowledge in being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.
  • Managing Multiple Priorities : Working knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
  • Teamwork : Working knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
  • Cross-Team Integration : Working knowledge in understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
  • Client Relationship Management : Working knowledge of client relationship; ability to address critical issues to meet client needs and maintain engaged, partnering relationship with business partners and clients.
  • Universal Competencies :

  • Continuous Improvement : Working knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
  • Customer First (Customer Facing) : Working knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
  • Operational Excellence : Working knowledge & understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive.