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Program and National Test Center Coordinator

UMGC Europe

Overseas Contingent III, (100% FTE, Full-Time), Grade 003

University of Maryland Global Campus (UMGC) Europe seeks a Program and National Test Center Coordinator (PNTCC). The Program and National Test Center Coordinator serves as the on-site UMGC representative responsible for providing academic, administrative and testing support services, community outreach, and customer relations management. This position reports directly to the Assistant Director (AD). The PNTCC must work effectively with the Regional Director, local Program Coordinators and staff, education center personnel, faculty, administrative staff in Kaiserslautern, and the military community at large. Required duties / activities to be accomplished by the Program and National Test Center Coordinator are listed below :

SPECIFIC RESPONSIBILITIES INCLUDE :

Provide academic and administrative support services to prospects and students, and ensure Quality Assurance Standards are met by being available, knowledgeable, courteous and responsive

Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities

Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff

Organize and participate in local Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC

Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation

Distribute marketing, advertising, and mass media materials at assigned locations when permissible

Create and maintain a site(s) specific outreach plan to attain university goals towards recruitment and retention

Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties

Participate in UMGC staff meetings, professional development activities and training sessions as required

Track and compile monthly statistics and provide reports as needed

Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues / escalations

Other job-related duties as assigned

REQUIRED EDUCATION AND EXPERIENCE :

Bachelor's Degree from a regionally-accredited institution or equivalent

Background in customer service

Able to work in a fast-paced and complex environment with accurate attention to detail

Possess basic office management and clerical skills

Effective written and verbal communication skills

Good interpersonal skills

Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).

PREFERRED EDUCATION AND EXPERIENCE :

Applicants with a valid driver's license

Who May Apply :  Applicants with individual logistical support (ILS) preferred. Applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are : must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.

All submissions should include a cover letter and resume .

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