Ticketing agent Jobs in Ilsfeld

These challenges await you

Liaising successfully with a large scale of stakeholders (non-technical, technical, exacting, external as well as internal) to identify IS & T needs, evaluate them and to find possible solutions

Supporting the development teams with development systems, operating systems and network issues.

Ensuring efficient deployment of standard business processes & applications mainly  in the development departments for HW and SW and Integration of latest non-standard hardware and software into the existing environment of a large corporation.

Ensuring functional & technical coherence between Group IS standards (e.g account administration, SW compliance,  data confidentiality, cyber security) and local implementation. Pilot new business features not yet covered by standards.

Exchange and capitalizing best practices with other Op. engineers within the team and other cross functional teams in Valeo organization.

Ensuring the local licenses management starting from ordering, installation & support is done according to group IS-IT rules.

Contribution and Support of  IS & IT projects (from start to finish)

Management of  ticketing systems and contribution to the department activities, KPIs

Training & supporting internal / external business users whenever it is required.

Focus on R&D and interdisciplinary work expectations.

Bringing the requirements of the R&D teams to the global IT and IS organization and follow up to find workable solutions

Incidents management , from identification, through resolution, to shutdown and restore operations

You inspire us with :

Successfully completed studies in engineering or a comparable degree / experience (in an IS & T related study)

Technical skills of most of below topics :

Cloud technologies, especially AWS and Google (GCP)

Network environment

Server and Storage environment

End-user environments and Software Development

R&D Engineering Tools / Software such as  ALM Ecosystems (Teamforge, SVN, Git, Doors, Jenkins, CI / CD Tool Chain),  PLM, mCAD , eCAD etc.

Cybersecurity

Project management methodologies

Fluent English (spoken and written), German is a plus,

Team Player with very good communication skills, ability to work in an international team

Strong problem solving abilities and a results driven approach

Experience in infrastructure at a company with a development division (HW / SW). is an advantage

Experience in current IT trends (CI / CD, cloud computing, as a service, smart applications, etc.) is an advantage

Why Valeo?

At VALEO we firmly believe that great technologies come from passion.

Compensation package . Performance-related salary components and company pension scheme (allowance).

Career development . Scope to develop your own ideas and professional and personal development opportunities worldwide.

Benefits. Allowances for sports, health, pension scheme, canteen, JobRad, regular employee events and social support for a family-friendly environment.

Flexibility . Working models that harmonize your professional and private life.

Work environment . Flat hierarchies and modern working methods provide you with an innovative working environment.

The future. We work together on the mobility trends of tomorrow.

Good to know :

For data protection reasons, please submit your application documents exclusively online via the application portal on our website

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