Ticketing agent Jobs in Mühltal
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Ticketing agent • muhltal
IT Service Desk Agent / Hardware Technician
SercoDarmstadt, Germany- Gesponsert
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Deutsche Lufthansa AGSeeheim-JugenheimIT Service Desk Agent / Hardware Technician
SercoDarmstadt, GermanyPackage Description
Job Introduction
Serco has made significant contributions at EUMETSAT in Darmstadt, supporting a diverse array of meteorological satellite missions and projects. Serco provides essential engineering, technical, and management services, playing a crucial role in the operations and maintenance of satellite ground segments. Their expertise in satellite control, data processing, and system integration has earned them accolades, including 'Excellence in Service' awards from EUMETSAT. Serco’s dedicated efforts ensure the reliable dissemination of vital weather and climate data, underscoring their commitment to innovation and excellence in the field of meteorological satellite operations.
We are seeking a IT Service Desk Agent / Hardware Technician to work on our Customers Site (EUMESTAT) in Germany. This is a fantastic opportunity to get into one of the most sought-after space agencies in the world.
Main Responsibilities
As IT Service Desk Agent / Hardware Technician you will concentrate your activities on the following :
The majority of the tasks and responsibility of the service centre around first- and second-level support to users for software and hardware issues. As part of the ICT Service Desk team, you would be working with your colleagues to cover the full set of support services below. As a candidate you should have demonstrable skills and experience to cover the responsibilities outlined below :
- Diagnose and troubleshoot ICT software issues, including MS Windows 10 / 11, Office 365, MS Edge, and Adobe Acrobat.
- Install and maintain mobile computing solutions (e.g., VPN access, notebooks, remote access, iPhones).
- Provide end-user support and assistance with Outlook configuration, administration, and troubleshooting within an MS Exchange environment.
- Perform user and device administration tasks in MS Active Directory, MS Exchange, Azure AD, and Intune.
- Identify, repair, and replace failed hardware components on PCs and notebooks.
- Support IT technologies utilized at EUMETSAT, such as DELL notebooks, desktops, Konica Minolta printers, iPhones, and MS Office applications.
- Maintain and support meeting room infrastructure and assist with MS Teams meetings.
In addition to the technical experience, we are looking for the right soft-skills and attitude for the role. As a candidate, you should bring a positive and proactive mindset to the role and be able to work effectively and professionally with users, colleagues and other stakeholders. You should be able to be able to work independently to effectively manage your own workload, as well as proactively supporting colleagues and taking on new tasks during workload fluctuations.
Successful Candidate
Do you think you are the person we are looking for? See below what experience or knowledge you should bring :
On Offer :
Relocation :