Ticketing agent Jobs in Reinheim

We have a fantastic opportunity for a Service Desk Operator / Coordinator

Main Responsibilities

• Handling the switchboard internal / external calls
• Booking of meetings including associated work orders for individual service providers
• Creation of tickets for all service providers
• Timely coordination of incoming emails and phone calls
• Provision of assistance to the employees on finding information related to daily processes
• Acting as a bridge between employees and service providers
• The FM Service Desk Operators are primarily responsible to acceptance and transfer of incoming external or internal telephone calls to register and process tickets for FM service requests and to book meeting rooms and services
• The Coordinator role for the FM tickets is primarily responsible for the performance management standardisation and quality of the related service with a focus on identifying opportunities for continuous improvement
• Please note that this role is offered on a fixedterm 12 months contract with the potential for a permanent contract thereafter.

Key Skills

Englishand German skills level C1 (according to the selfassessment grid available on the Europass web site Experience :

Unclear Seniority

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Employment Type : Full Time

Experience : years

Vacancy : 1