Customer Success Manager (all genders)

Job Title

Customer Success Manager (all genders)

That’s us

We are a dedicated team of experienced customer facing professionals, obsessed by our customers and their success. Our mission is to enable our customers to achieve their business strategy, by realizing the maximum value of our solutions.

Our goal is to become a trusted advisor and partner of their success.

We put our customers first! Do you have similar passion for customers?

Do you want to feel the pride of being part of a team that is leading the customer relationship and driving customer s success?

Then we encourage you to join our DACH regional customer success management team in Bad Homburg, driving growth and adoption with our Travel Agency customers, aiming for excellence, taking responsibility, working together and putting our customers first.

Interesting! But what s my mission?

You can make a difference by taking responsibility for understanding the needs and constraints of high-value Travel Agency customers and then promoting early adoption and usage of Amadeus solutions to derive maximum value for the customer.

You are promoting renewals and expansion of existing accounts by identifying new opportunities. To achieve this, you love establishing relationship and communicating across all management level and ensure customers are satisfied with their Amadeus solutions.

I.e., you build credibility with customers and internal teams by applying your in-depth travel agency IT knowhow and uncover needs and opportunities for new solutions.

You are accountable for your actions.

What’s in for you

Get offered a competitive salary package with an extensive range of corporate benefits (e.g. travel industry card, job bikes, accident and travel insurance, etc.

as well as a bonus and employee stock program.

Supporting your work-life balance with hybrid working model and workation.

Various learning and development opportunities are provided to enhance career development.

About the ideal candidate

You are a Travel Industry professional with a university degree and have at least 5 years’ experience working with Business and Leisure Travel Agencies.

You have a deep and proven understanding of Travel Agency IT solutions and have a strong business acumen and a desire for customer s success

You are a team player and care about the team success

You are comfortable taking a proactive approach in a complex environment and building strong bonds with primary customers

You speak German as well as English fluently

Do I need to meet all the requirements to apply?

We welcome candidates with diverse backgrounds and experiences who can bring fresh perspectives to our team. We value your skills and achievements more than your grades or qualifications.

We are committed to creating an inclusive and supportive environment for all our employees, regardless of their sexual orientation, gender identity or expression.

If you are passionate about this role and meet most of the requirements, we encourage you to apply and tell us more about yourself.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.