Customer Service Representative

At Sensient Technologies, we are experts in science, art, and innovation of color and flavor. We are market savvy and visionary.

We are problem solvers and we will be better with you.

The Customer Service Representative is responsible for administering, processing and tracking orders. Will perform all customer service duties, respond to customer requests, and proactively review the daily order report while maintaining communication with customers.

What you will do :

• Perform a variety of customer transactions such as order entry, processing, and tracking. Accurately and efficiently process transactions and must have knowledge of pricing, order flow, product data and shipping procedures
• Interact with Account Managers, laboratory and warehouse teams to resolve discrepancies / missing information
• Run and monitor the daily open order report. Communicate with planners and dispatch to ensure on-time deliveries. Advise customers about delays if necessary
• Monitor scheduled shipping dates and track order shipments directly with carriers to ensure on-time delivery and expedite as needed
• Constantly seek improved ways to serve internal and external customers. Answer telephone calls promptly while maintaining a high level of telephone service

What you will bring :

• Completed vocational education : ideally Industriekaufmann / frau or comparable education
• Experience in customer service in industry
• Fluent English & German language skills (spoken and written)

What You’ll Get :

• Opportunity to collaborate with your colleagues, onsite 5-days per week
• An excellent salary, benefit offering, and development opportunities
• A thorough and effective training experience during onboarding and beyond

About Sensient :

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals.

The Company's customers include major international manufacturers representing most of the world's best-known brands. About specific group : paragraph to include at footer of job posting