Account Manager – Customer Success, LHH CTM & LD

Description

Position at LHH (Global)

Account Manager Customer Success, LHH CTM & LD

As an Account Manager at our company, you will play a critical role in managing and enhancing our customer relationships.

This position requires a proactive approach to account management, ensuring the delivery of high-quality services and meeting all project and contractual obligations.

You will be pivotal in maintaining the company’s reputation for excellence, driving revenue growth, and ensuring a seamless client experience.

Reporting Relationships :

Cluster Head of Customer Success

Location :

• Hybrid work model
• Residence in Germany

Travel :

Up to 15% within Germany

Languages :

• Fluency in English
• Ideally fluency in local language

In this role you can expect to

• Develop and maintain strong relationships with key internal and external stakeholders.
• Manage customer accounts, ensuring timely and high-standard fulfillment of deliverables.
• Plan and implement projects to meet specific contractual deliverables and KPIs.
• Maintain regular reporting and up-to-date account records using CRM systems such as Salesforce.
• Engage directly with clients to understand their needs and ensure satisfaction.
• Communicate continually with stakeholders to manage expectations and update them on account or project status.
• Identify problems and opportunities for process improvement to enhance service delivery and client satisfaction.
• Work closely with Business Developers to expand client relationships and manage the comprehensive account portfolio.
• Focus on maximizing share of wallet and market share to drive revenue growth.
• Adhere to the full contract management process, including contract reviews and renewals.
• Drive initiatives focused on delivering world-class client experiences, emphasizing quality and delivery excellence.

All About You

• Proven experience in account management, particularly within industries such as HR-Services, Education, Coaching & Consulting, Professional Services and related.
• Strong capability in project management and meeting KPIs.
• Experience in CRM platforms, especially Salesforce.
• Demonstrated ability to manage and grow client relationships.
• Excellent communication, negotiation, and presentation skills.
• Problem-solving mindset with a focus on process improvement.

What we offer

• Growth opportunities within a HR Solutions global leader
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives
• Additional benefits including PTO, Paid Holidays, and more
• Contract Type : permanent unlimited

About LHH

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage : their talent.

To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group the world’s leading HR solutions provider LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world.

We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation.

It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH.

Ready for Next.

LHH is an Equal Opportunity Employer.