CUSTOMER SERVICE ASSOCIATE
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
The internal sales department is responsible for supporting existing and new customers as well as offering and order processing.
Internal sales is the interface between customers or sales partners and the internal departments.
Goals :
- Professional customer support with short response times and high flexibility
- Current and maintained customer master data
- High customer satisfaction
Responsibilities
- Customer contact from the inquiry to order follow-up (aftersales)
- Receiving inquiries, creating offers and tracking them
- Offer calculation
- Taking orders, order clarification and confirmation
- Answering queries
- Tracking the order through to delivery
- Recording and coordinating customer complaints
- Customer master data maintenance
What your background should look like :
- Strong initiative, high social skills and strong ability to work in a team
- High level of calculation understanding
- Experience in exporting, invoicing and invoice tracking
- Obliging, communicative and customer-friendly demeanor
- Customer, service and commercially oriented thinking and actions
- Organizational skills
- Careful and responsible way of working
- Very good knowledge of German and good English
Competencies
Values : Integrity, Accountability, Inclusion, Innovation, Teamwork
WHAT TE CONNECTIVITY OFFERS :
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers.
In principle, the benefits offered can vary from site to site.
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