Technical Support Specialist (m/f/d) BLK Product Line

Technical Support Specialist (m / f / d) BLK Product Line

Germany

Job Description

Dedicated, fast-moving and with a passion for precision, we are revolutionising the world of measurement.

When building the tallest buildings, the longest bridges and the biggest airplanes, people put their trust in the market-leading measurement and surveying solutions from Leica Geosystems.

Our employees develop, produce and distribute what our customers count on, day after day : innovation, precision, reliability and efficiency.

As part of the Hexagon brand network, consisting of a global workforce of approximately 20, people, we encourage our employees to grow together with our company.

It is important to us that our employees have the opportunity to make a valuable contribution to the business while developing their own talents and honing their careers.

The Technical Support Level 2 for BLK product line based in Stuttgart will be responsible for providing technical advice on our various BLK products to not only customers, but also colleagues from 1st level support and developing solutions for challenging technical issues.

You will work with 1st and 3rd level support, along with product management, to provide the well-known high-level Leica Geosystems customer experience.

Technical Support Specialist (m / f / d) for BLK Product Line

Location : Stuttgart (hybrid)

Your mission :

• International support level 2 for users of hardware and corresponding software of BLK product line
• Close cooperation with regional support and sales teams as well as product management
• Understanding customer requests and ensuring positive customer experience
• Identifying and recreating reoccurring, systematic or complex problems
• Developing and sharing workflow solutions and technical documentation
• Documentation and monitoring of customer cases and knowledgebase (CRM)
• Testing our products and giving feedback on technical test results to the product developer team
• Technical training

Your Profile

• Degree in Geomatics, Optical or Mechanical Engineering or similar technical domain
• Passion for customer service and a sense of responsibility for the customer experience
• Good technical understanding and interest in laser scanning technology and software
• Ability to research and gather technical information across multiple tools
• Solution-oriented, keep a cool head when dealing with complex tasks
• Willingness to get involved in technical problem solving.
• Talent for actively listening to people, quickly grasping concerns and dealing with different types of communication
• Ability to communicate clearly and establish and maintain rewarding relationships
• Native or fluent English. German, French or other languages beneficial

What we offer :

• Multicultural and team-oriented environment with flat management structure
• High standard of performance and accountability
• Varied, autonomous tasks with a high degree of creative freedom and scope for innovation
• Intensive and accompanied onboarding
• Modern "Remote-workplace" including notebook, smartphone and CRM-system
• Free beverages
• Attractive compensation package consisting of fixed salary and bonus scheme
• Company pension scheme in the form of an employer-financed provident fund and subsidised direct insurance
• Employer-financed accident insurance
• Monthly tax-free benefits in kind or corporate fitness with Urban Sports
• Flexible Working hours, 30 days holiday, Christmas and New Year's Eve are free

Interested?

If you are interested in this challenging and varied position, we look forward to receiving your online application including your earliest start date and your salary expectation!

Job Family

Technical Service & Support

Employment Type

Professional

City

Stuttgart

Technical Support Specialist (m / f / d) BLK Product Line Hexagon Geosystems