IT Support Engineer II, OTS/IT Abteilung

At Amazon, we strive to be earth’s most customer-centric company where people can find and discover anything they want to buy online.

We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.

Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity.

We’re making history and the good news is we’ve only just begun.

As an IT Engineer you will report to the IT Manager at your home site and will be responsible for directly supporting the people working with the operations division, directly supporting those people who make it possible to deliver the items you buy.

Working closely with the business, your colleagues and remote support teams to offer a first-class IT support function. You will be a key part of a diverse team, thrive in delivering high-quality results and always be on the lookout for improvements in one of our Fulfilment Centres.

Fulfilment Centres throughout the country handle millions of items from tens of thousands of vendors, and ships them across the globe each day.

You will build and operate infrastructure environments and will provide critical input to ensure that the platform is designed with operability in mind.

You will make sure that all work around infrastructure moves forward successfully. As no two days are the same in Amazon you will thrive on changes and embrace ambiguity.

To learn more about Amazon’s operations and see how our Fulfilment Centres work, watch a short video or take part in a live virtual tour. Video with subtitles :

What makes this team a great place to work?

• Clear link to our mission You will be joining a team that is responsible for what happens after the customer clicks buy .
• Safety - Amazon puts safety at the heart of everything that we do, so you are empowered to ask questions, innovate better solutions and take ownership of the things that you do.
• Opportunities for growth Amazon offers a variety of self-paced learning resources to allow you to develop your career and technical skills, including industry recognized qualifications. Benefits
• Pension Scheme.
• Life & Disability Insurance.
• EAP (Employee Assistance Program).
• Sabbatical Leave.
• Parental Leave.
• Free access to learning platforms.
• 10% discount on Amazon website for up to €100 savings annually.
• English course (conditions apply).

Key job responsibilities

You are handling requests and projects from our operational team. This means you manage local projects from skretch by defining requirements up to implement the needed installation onsite and also in our remote sites.

We are open to hiring candidates to work out of one of the following locations :

Grossenkneten, DEU

BASIC QUALIFICATIONS

What will you bring : / Basic Requirements :

• Degree in computer science or a related field. / Relevant qualifications or equivalent professional experience.
• Experience in deployment and ability to work with 3rd party vendors.
• Experience in the administration of heterogeneous network environments with Microsoft Windows and Linux based clients and servers.
• Previous experience to learn and apply new technology.
• Proven diagnostic and problem-solving skills.
• Understanding of networking infrastructure and system integration.
• Knowledge of German and English, both written and spoken (B2)

PREFERRED QUALIFICATIONS

Your background would ideally have : / Preferred Requirements :

• Good communication skills, both written and verbal with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
• Previous experience in a fast-paced customer centric environment.
• A curious mind-set, always looking for innovation and improvements.
• Any additional industry certification such as ITIL, Cisco (CCNA, CCNP), Microsoft (MCP, MCSE), Linux (LPIC-1, LPIC-2) is an advantage.
• Strong analytical skills with a progressive flair for problem solving and a tactful ability to operate autonomously in most situations.
• Previous experience working with cross functional teams, and ability to inspire the team to deliver on complex tasks.
• Experience with Wireless Local Area Networks (WLAN / WiFi) is an advantage
• Experience in IT asset management and purchasing.
• Advanced knowledge in handling all common network and Internet protocols.
• Valid driving license and flexibility to work and travel outside of your designated location.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.

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