Reservations Agent - Dresden

Position : Reservations Agent

Location : Dresden

Company : Confidential Client

About Us :

A well-recognized international hotel chain is seeking a dedicated and enthusiastic Reservations Agent to join their newly refurbished hotel, featuring the latest Gen4 bedrooms and public areas.

This is an excellent opportunity to be part of a dynamic and guest-focused team in a supportive and enjoyable work environment.

Key Responsibilities :

• Actively convert bedroom enquiries into confirmed business while providing a personalized guest experience.
• Respond timely to communications from guests, travel agents, and leads concerning reservations via mail and telephone.
• Prepare confirmation letters and promptly process cancellations, modifications, and guest requests.
• Reflect the quality of the hotel with a positive, professional attitude, strong attention to detail, and thorough knowledge of the hotel.
• Provide exceptional call experiences by being informed, efficient, and intuitive during the call process.
• Maximize sales, occupancy, and room rates with a sales-oriented attitude, striving towards direct booking conversion and minimizing sales costs.
• Know the selling status, rates, and benefits of all package plans and determine room rates based on hotel selling tactics.
• Input and update reservations from all booking channels, ensuring all relevant information and special requests are communicated to relevant departments.
• Handle daily correspondence and respond to inquiries promptly.
• Stay updated with hotel facilities, amenities, and local area information, and communicate these benefits to guests at the time of reservation.
• Process cancellations and modifications and relay information to the Front Office as needed.
• Update OTA extranets with modifications, cancellations, and no-shows to ensure accurate commission reconciliation.
• Understand and implement the hotel's policy on guaranteed reservations and no-shows.
• Track future room availability based on reservations and monitor advance deposit requirements.
• Take a proactive approach to daily reservation department activity, improving overall efficiency.
• Support hotel operations during high demand periods.
• Perform other duties as assigned or deemed necessary by management.

Qualifications :

• Previous experience in a similar capacity with a minimum of 1 year.
• Fluent in written and spoken German and English.
• Experience working with Opera PMS System.
• Knowledge of OTAs and other hotel-related systems is an advantage.
• Strong attention to detail and ability to prioritize tasks.
• Excellent communication skills.
• Self-motivated and continuously strive to improve skills and knowledge.
• Ability to work with minimal supervision.

What We Offer :

• Substantial employee discount at 5,000+ hotels worldwide.
• 26 days holiday allowance.
• 100% covered job transportation tickets.
• Probationary bonus.
• Employee referral program with up to £500 payout.
• Employee of the Quarter programs and an annual awards ceremony.
• Free meal on duty.
• Friends and family hotel discounts.

How to Apply :

Due to the volume of applications, we may not be able to provide feedback to all applicants. If you haven't heard from us within 2 weeks, please consider your application unsuccessful.

Nevertheless, feel free to reach out!

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Vor 30+ Tagen