Software and Technical Support Lead Functional Specialist

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Technical Operations Excellence

Technical Operations Excellence is part of the Operations Engineering department within Global Service. We are responsible for supporting the regional Operations and Engineering teams within the service organization, ensuring that they have the right solutions available to optimize the performance of the turbines.

Our team is made of experts within our fields, bridging the gap between technical and operational aspects of the service business.

We have a strong focus on stakeholder management and satisfaction, interacting with colleagues across both the globe and the entire Vestas value chain.

Responsibilities

• Act as the main Global Operations Engineering point of contact for software and troubleshooting-related service issues
• Act as the leader of the software and technical support service functional community, connecting the different regional operations and engineering teams with global functions, ensuring knowledge sharing in virtual and physical forums
• Escalate key pain points within the regional service communities to relevant depts in global functions for issue resolution
• Identify key performance drivers within relevant functional areas and ensure there is an agreed action plan to deal with the issue
• Act as technical and operational reviewer of solutions and deliverables during RCA, development, and implementation when addressing quality issues with service impact
• Ensure service requirements are captured during new product development and key deliverables are ready for introduction to service operations
• Identify areas for operational improvement of WTG servicing and work with relevant stakeholders to develop into executable tasks

Qualifications

• Bachelor’s or Master’s degree in a general Engineering or computer science-related function such as mechanical engineering, systems engineering, software engineering or a related field
• Minimum 5 years' experience in an engineering-related wind turbine software or technical support service role
• A deep understanding of wind turbine software, control functions, and troubleshooting across the value chain (design, testing, certification, service, and decommissioning) and how this impacts turbine operation and performance
• Excellent proficiency in MS Word, Excel, and PowerPoint
• Training or experience in project or program management
• Fluent in English (written and spoken)
• Data analytics skills (preferably PowerBI, SQL) and Six Sigma or similar training are an added value

Competencies

• Self-motivated individual with a proactive mindset
• Great communication skills at all levels of the organization across a range of stakeholders
• Solid stakeholder management skills within small and large audiences
• Strategic thinking with the ability to implement change across a broad spectrum of the organization
• Effective working in a remote team with colleagues of different cultures and backgrounds

What We Offer

We offer you an exciting and inspiring job with great opportunities for professional and personal development within the global leader of wind energy.

In this position, you will be at the heart of Vestas' service business, with a tangible impact on the organisation's performance.

Despite having the largest presence in the industry, Vestas is flexible and agile, allowing you to act creatively in a truly global environment within a highly diverse, skilled, and knowledgeable team.

Additional Information

We will be reviewing applications on a rolling basis, therefore, early applications are encouraged. To apply for this opportunity please submit your resume in English.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion.

As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry".

Your unique perspective is what will help us powering the solution for a sustainable, green energy future.