Customer Researcher (m/f/x)

Aufgabe

WHAT MAKES US SPECIAL

DECATHLON IS EUPHORIA. It captivates you, is demanding and pushes you further. We love each other, we challenge each other. Experience us to feel it.

BENEFITS :

• Security : We would like to work with you for a long time and hire you on a permanent basis.
• Flexibility : You can freely organize your working hours and you have the opportunity to work up to four days per week from home.
• More time for you : 37.5 hours per week (7.5 hours per day).
• Financial Benefits : Chance to receive monthly and annual bonus, also support for company pension plan.
• Employee Discount : 30% on all DECATHLON brands.
• We focus on your mental wellbeing : you get 30 days holiday, free and anonymous online mental health counselling and the opportunity to take a one-month sabbatical every two years.
• Your Development : Various further development and training offers, as well as a monthly exchange with your leader.
• The Team and Sports : A motivated team that loves sports as much as you do.

Profil

YOUR RESPONSIBILITIES

• You conduct qualitative and quantitative research to understand our DECATHLON customers and German consumers, including surveys, customer feedback analysis, market research, participatory workshops, usability testing, and competitor analysis.
• You monitor and translate research findings into actionable insights and design directions through written reports and presentations to the management and stakeholders.
• You collaborate with all the business units to understand their visions and requirements to ensure user-centered decisions are applied.
• You facilitate evidence-based decisions through a deep understanding of user behaviors, needs, and motivations.
• You create and deliver training about our customer feedback tools, to ensure stakeholders autonomy and be an user research sparring partner for the company.

YOUR PROFILE

• You have a Bachelor’s or Master’s Degree in related fields, such as Consumer Research, Psychology, Sociology, Anthropology or Market Research.
• You have 3+ years of experience as a consumer researcher or a comparable field.
• You have expertise in using customer feedback platforms such as Medallia, Qualtrics, and SurveyMonkey.
• You have strong project management skills with the ability to define, plan, and execute projects across a wide range of areas.
• You are confident in presenting your findings to stakeholders and you are proficient in German and English.
Vor 30+ Tagen