Business / Technical Consultant (m/f/d)

Infront offers exciting projects in an innovative and international environment, with modern systems and new technologies that are unique in Europe.

We have a professional work culture and a start-up environment, with the advantage of being an established company. You have the freedom to contribute your own ideas and are given the opportunity to develop professionally and personally.

At Infront, we emphasize work-life balance through our hybrid model, which allows for both in-office collaboration and remote flexibility.

Our diverse team - close to 500 employees from over 30 nations and a leadership team that spans 6 countries - reflects our commitment to diversity and inclusion.

We invite everyone to apply to join us (regardless of race, religion, gender, age, disability, etc.) and are committed to equal opportunities for all.

Join us and contribute to our thriving, diverse community.

As a Business / Technical Consultant, you will play a central role in facilitating the seamless migration of customers from various local systems to Infront's flagship product, Investment Manager.

Your primary responsibilities will include configuring and setting up the product for customers, providing ongoing support, and serving as a subject matter expert (SME).

You will work closely with local teams across Europe, collaborating with Sales, Product Management, Customer Support, Sales Administration, and Finance departments.

Key Responsibilities :

Customer Migration and Setup :

• Lead the process of migrating customer data and systems to Investment Manager.
• Configure and customize Investment Manager to meet customer-specific requirements.
• Ensure data integrity and consistency during the migration process.

Customer Support :

• Provide expert support to customers throughout the migration process and beyond.
• Address and resolve any technical issues or challenges faced by customers.
• Conduct training sessions and provide documentation to help customers effectively use the product.

Subject Matter Expertise :

• Act as a trusted advisor to customers, leveraging your deep knowledge of Investment Manager.
• Stay up-to-date with the latest product features and updates.
• Provide insights and feedback to the Product Management team to help improve the product.

Collaboration with Local Teams :

• Work closely with Sales teams to understand customer needs and tailor solutions accordingly.
• Collaborate with Product Management to align customer requirements with product development.
• Support Customer Support teams in addressing complex customer issues.
• Coordinate with Sales Administration and Finance teams to ensure smooth contract and billing processes.

Who you are :

• You are a well-organized team player. Communication is one of your strengths.
• You have a degree in business administration, an IT-related field, or a similar qualification.
• You have experience in the field of market data and portfolio management systems or would like to acquire such experience.
• You are tech-savvy.
• You are service-oriented and have a "consulting mindset".
• Knowledge / experience in regulatory requirements for asset managers is an advantage.
• Your English and German language skills are business fluent.

Infront's perks :

• Generous number of annual vacation days.
• JobTicket for public transportation.
• Increased subsidy for company pension plan.
• Investment into ongoing training and development.
• Flexible working arrangements (we have a hybrid working model).
• Employee assistance program provided by Lyra.
Vor 7 Tagen