Customer Account Manager

About us

D'Addario & Company is the largest manufacturer and distributor of musical instrument accessories in the world. As a US based manufacturing company, we pride ourselves on high automation machinery and innovative technology, as well as our commitment to environmentally sustainable practices.

D'Addario Europe Limited was created in 2017 to manage sales and marketing in Europe for its D'Addario, Evans, ProMark and Puresound brands.

Through our D'Addario Foundation we are committed to helping make music education possible and ensuring thousands of children can participate in instrument instruction programs in under-served communities.

Most importantly, we pride ourselves on our diverse team of individuals who commit to the embodiment of our core values of curiosity, passion, candor, family and responsibility and translate them into action every day.

The Customer Account Manager oversees sales management for multiple music shop accounts across Germany, Austria, Switzerland, the Netherlands, and Belgium.

In this role, they cultivate customer relationships, drive sales growth, and apply D'Addario's ‘Best-Practice-In-Sales’

methods. While primarily office-based, the manager also travels occasionally (minimum of 5 days per month) to meet with customers and participate in training and development activities. Must have drivers license.

Tasks

• Making and receiving telephone calls
• Visiting customers
• Managing a portfolio of customers
• Setting up action plans
• Achieving sales targets
• Customer service
• Compliance with D'Addario's "Best-Practice-In-Sales" method

Profile

• Bachelors degree or equivalent
• Native or fluent in German and English, preferred Dutch language
• Minimum of 3 years of successful sales experience
• You must have excellent analytical skills
• Excellent organisational, interpersonal and communication skills
• You must have the ability to express oneself well, read, and count
• Enthusiasm, boldness and energy
• Experience in music may be an additional asset

We offer

Here at D'Addario, not only do we offer a competitive compensation package, but the opportunity to build a career with one of the most highly regarded organizations in the music industry.

We are eager to connect with individuals with all types of diverse backgrounds, thinking and perspectives. If you are interested, please apply and tell us how you would add value to our team.

Contract type : Permanent contract, 40 hours a week

Job location : Frankfurt am Main, Germany

Compensation : €40-€45k + bonus 20% depending on profile and experience

Company pension provided

Contact

Marisa Murback