Trainer / Learning Services Analyst (m / f / d)

Allgemeine Angaben

Standort

DE - Essen - Hohenzollernstrasse

Land

Deutschland

Work Style

On Site

Jobbeschreibung

Trainer / Learning Services Analyst (m / f / d)

We are currently looking for a new full-time Trainer / Learning Services Analyst to join our team in Essen.

Primary Responsibilities :

Organize and hold trainings for new hires and experienced colleagues

Evaluate the new hires and maintain training records

Stay abreast of changes in the workflows and policies in order to adapt training methods and materials

Be the main point of contact in matters of internal training needs and for correcting inconsistencies in the trainings and reference materials with our Business Partner

Quality assurance, as well as development of professional and communication skills

Provide support for the team in the operating day-to-day business

Skills & Qualifications :

Excellent communication and facilitation skills in English on a C1 Level

Enthusiasm and joy in training and motivating new and current employees

Proficiency in adult education or initial experience as a trainer preferable

Flexibility to keep up with project speed and openness to new requirements

Structured, organized and responsible working approach

High level of policy and operational knowledge

What we offer :

Work in a dynamic and multicultural team with flat hierarchies and an informal culture

Promotion opportunities in our internationally growing company

A great office in the centre of Essen

Positive international working environment

Fun floor with PlayStation, table tennis and much more

Employee discounts with numerous partners as well as regular fruit deliveries and free drinks for a healthy lifestyle

Attractive bonus programmes for employee referrals

Exciting and varied tasks

We will need these documents :

Cover letter explaining your motivation and expectation for the new role.

Extended curriculum vitae

C1 English Certificate (IELTS, TOEFL, Cambridge, IET, etc.)

Join our team and apply now!

If you are looking to develop your career, join our lovely team. Please submit your CV in English including your salary expectations.

We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

About us : TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer

TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if they are equally qualified.

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Zusätzliche Stellenbeschreibung

We are currently looking for a new full-time Trainer / Learning Services Analyst to join our team in Essen.

Sprache

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Ref Number

Req_00171488