Desktop Support Engineer (f/m/d)

For our European Location in Frankfurt am Main (Offenbach) we are looking for a :

Desktop Support Engineer (f / m / d)

As a Desktop Support Engineer (f / m / d) you will be part of the Service Technology Section and support Autoever internal and external users by troubleshooting and providing IT solution in a daily basis related to access / computers / apps.

Key Responsibilities :

• Setting up and cabling office desks and IT equipment for new employees, including laptops, monitors, keyboards, microphones, dock stations, and LAN network connections.
• Managing the On / Off-boarding process : providing IT equipment, AD accounts, and access.
• Responding to and resolving technical issues reported by users through various channels (ticket, email, chat, etc.).
• Providing timely and effective support to end-users for hardware, software, and network-related issues.
• Ensuring that operating systems and software applications are up to date with the latest patches and updates.
• Diagnosing and resolving hardware and software issues on desktops, laptops, and other end-user devices.
• Investigating and troubleshooting problems related to operating systems, applications, and peripherals.
• Repairing or replacing faulty hardware components.
• Installing, upgrading, and configuring the Win 10 operating system and HAEE software applications.
• Providing support for standard Microsoft Office applications and troubleshooting issues related to software functionality.
• Maintaining accurate records of hardware and software inventory in the asset management tool.
• Documenting solutions to common problems for future reference on our Confluence page.
• Collaborating with other IT teams, such as network administrators and system administrators, to resolve complex issues.
• Providing excellent customer service by being responsive, courteous, and professional in all interactions with end-users.
• Installing, configuring, and upgrading hardware components such as CPUs, RAM, hard drives, and printers.
• Troubleshooting network connectivity issues and assisting in setting up and configuring network connections.
• Addressing basic networking issues and escalating more complex problems to the appropriate teams.

Requirements :

• Bachelor's degree
• 3+ years of professional experience in IT technical support
• Expert in managing and troubleshooting Windows OS.
• Must-have skills : Win10, MS Office, and AD.
• Hands-on experience at the hardware level.
• Very good analysis and problem-solving skills.
• Strong team player with excellent social skills.
• Customer orientation.
• Very good written and spoken English skills.
• Basic network troubleshooting.

Nice to have :

• MS365 Administration.
• Experience with ServiceNow ticketing system

Offer & Benefits :

• Work in an international team and versatile environment
• Varied tasks with exciting and challenging IT projects;
• Function-specific, personal, and technology training;
• Attractive salary and excellent compensation and benefits package including lunch vouchers and free monthly ticket for public transportation.

About us

Hyundai AutoEver Europe GmbH (HAEE) is a fully-owned subsidiary of the Hyundai & KIA Motor Group with its Headquarters in Seoul (South Korea).

HAEE has its European Headquarters in Germany and affiliates in Slovakia and the Czech Republic.

We provide IT services that support the innovation and the IT competitiveness of the Hyundai and KIA Motors companies in various European countries, in areas like sales and manufacturing system development, implementation, and operation.

Follow us

https : / / www.linkedin.com / company / hyundai-autoever-europe-gmbh /

Are you IT driven?

Embrace challenge and diversity and become part of our team! -

Please mention your salary expectations and starting date