We are seeking German-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat .
Your tasks include handling customer contacts covering :
Roadside Assistance (RSA)
- 24 / 7 breakdown support following strict safety guidelines
- Recovery assistance for vehicles to dealerships
- B2B & B2C customer support
- Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)
Connected Mobility Services (CMS)
Support for Mercedes Me App and digital servicesAccount login, activation / deactivation of digital servicesService purchases, online appointment booking, vehicle monitoringInform customers about features included in service packagesBasic troubleshooting; complex issues escalated to BackdeskCustomer Service (CS)
Handle first-line inquiries : warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price / tax inquiries, and general technical documentationProvide support to demanding luxury clients, often in sensitive situationsRequirements
German : C1 (mandatory)English : B2 (for training & operations)Strong communication and customer service skillsAdvanced problem-solving and multitasking abilitiesComfortable with PC apps, mobile platforms (Android / iOS), and basic network setupsDriver’s license : a plusPrevious experience in customer service or technical support : preferred but not requiredBenefits
Flexible work options : R emote anywhere in GreeceFull relocation support for Athens-based employees : flight, temporary accommodation, and housing assistanceCompetitive monthly salary plus two extra annual paymentsPaid training and onboarding programHealth insurance and additional perksInternational work environment with colleagues across EuropeFree online Greek language coursesModern offices in Athens with comfortable break areasCareer development opportunities and internal mobilitySocial events and team initiativesLife in Greece
Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you’ll enjoy an affordable Mediterranean lifestyle and a welcoming international community.
Ready to start your Danish-speaking customer care career in Greece?
Apply today and join our international streaming support team!